Channel Specialist / Inside Sales - Veterans Sourcing Group

Houston, TX 77002

Pay Rate: $30 Per Hour
Location: Houston, TX - Downtown - Onsite
M-F - 9am-5pm; 40 hours per week
12 Month Contract

Job Description:

The SMB Channel Specialist will report to the Senior Manager
The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals
In addition to managing the day-to-day sales activity with our vendor partners, the SMB Channel Specialist will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc.
They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc
Coordinate customer issue resolution with the customer care, the customer directly and any other functional group
Trouble shooting and reporting system issues
Investigate Negative Margin deals for Commercial
Facilitate Transfer Requests
Call monitoring and sales script preparation as well as coaching of sales vendors and agents
Deliver high quality enrollments and best in class customer experience
Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture.

Skills:

Minimum 2 years of inside sales experience.
Have demonstrated a strong proficiency in navigating CRM type systems
Customer Focused
Strong written and verbal communication skills.
Self-motivated, with a sense of urgency & proactive attitude.
Ability to work in a fast-paced environment and prioritize work.
Strong problem-solving skills.
Excellent organizational skills.
Must be computer proficient: Microsoft office experience required (Word, PowerPoint and Excel)
Ability to speak, read and write English
2 yr degree preferred
CRM system experience preferred

Source : Veterans Sourcing Group