Charge/Follow-up Coordinator | Revenue Cycle Ophthalmology | Day - UF Health

JOB DUTIES
Responsible for obtaining appropriate reimbursement for Accounts receivables for professional services of patients seen in all types of locations while maintaining timely claims submissions. Registers patients and completes necessary documentation including insurance verification and benefits determination. Research charges to submit to appropriate carrier according to Federal/Managed Care rules, regulations and compliance guidelines. Review codes using CPT, ICD10, HCPCS and CCI guidelines to ensure compliance with institutional compliance policies for coding and claim submission. Enter and bill professional’ charges into automated billing system program. Utilize resources and tools in the resolution of invoices following company policy for assigned payor/s. Resolving outstanding balances with internal and external communication with customers.

Essential Functions
• Determine appropriate action and complete action required to obtain reimbursement for all types of professional services by physicians and non-physician providers maintaining timely claims submissions and timely Appeals process as defined by individual payors.
• Complete correspondence inquiries from payors, patients and/or clinics to provide the needed information for claims resolution.
• Respond and send emails to all levels of management in the Business Groups, Cash Posting Department, Refunds Department, Managed Care, Clinics or CDQ to resolve coding and billing issues. Send follow up emails to ensure all necessary action is taken.
• Make outbound calls, written or electronic communications, web portals and or websites to insurance companies for status and resolution of outstanding claims.
• Review and interpret electronic remits and EOB’s to work insurance denials and to determine appropriate insurance adjustments and obtain adjustment approvals as outlined in the company policy.
• Verify and/or assign key data elements for charge entry such as, location codes, provider #’s, authorization #’s, referring physician and etc.
• Re-file insurance claims when necessary to the appropriate carrier based on each payors specific appeals process with the knowledge of timelines.
• Research, respond and take necessary action to resolve inquiries from PSRs, Charge Review and Refund Department requests. Follow-up via professional emails to ensure timely resolution of issues.
• Must be comfortable speaking with payers regarding procedure and diagnosis relationships, billing rules, payment variances and have the ability to assertively set the expectation for review or change.
• Review and facilitate the correction of insurance denials, charge posting and payment posting errors.

Temperament
Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others. 

SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE

Skills, Knowledge, Abilities
• Customer Service working with Internal & External Clients.
• Strong analytical, problem solving and follow up skills.
• Excellent interpersonal and communication skills.
• Handles confidential health information in compliance with HIPAA.
• Ability to work as a team is essential to the individual's success.
• Strong telephone skills.
• Ability to operate standard business equipment, e.g., copier and fax machine.
• Working knowledge of HMOs, Medicare, Medicaid, PPO and third party payers.
• Knowledge of procedure and diagnosis coding and medical terminology.
• Strong PC skills required using Excel and Word.

Experience Requirements

Length of Experience                                                      Type of Experience                                              Required/Preferred
2 years                                                                            Health care experience in medical billing            preferred
                                                                                        EPIC system experience                                     preferred
                                                                                        Experience with online payor tools                      preferred

Education Requirements
Degree/Diploma Obtained                                                 Program of Study                                              Required/Preferred
High School Diploma or GED equivalent                                                                                                     required
Associates                                                                                                                                                   preferred
Certificate                                                                         Medical Terminology                                           preferred

UFJPI is an Equal Opportunity Employer and Drug Free Workplace