Charlie Palmer Steak Lounge Server - Lodgeworks

$16/HR PLUS TIPS

Lounge Server | Job Description

LodgeWorks is actively hiring for a Lounge Server at

CHARLIE PALMER STEAK NAPA

Join a dynamic, downtown Napa, California, food and beverage team that manages Charlie Palmer Steak, Sky & Vine Rooftop Bar and Whiskey Bar set within Archer Hotel Napa. Having three outlets in the same location and cross-training enable our best team members to maximize hours, as well as creating an exciting, multifaceted work environment.

Charlie Palmer Steak showcases a signature progressive American style — for breakfast, happy hour and dinner. Mornings are amplified with favorite javas from Napa's own cult Ohm Coffee Roasters' full-service coffee bar. Dinner features artisanal beef, seafood and vegetarian options under the influence of local wine country flavors.

Free garage parking is nearby for employees.

Who we are

Napa LW Hospitality is a privately held, hospitality-centric food and beverage management and consulting company. Our guiding principle is hospitality, equally prioritizing the guest and employee experience in multifaceted hospitality organizations. We operate Charlie Palmer Steak Napa, Sky & Vine Rooftop Bar and Whiskey Bar at Archer Hotel Napa.

Job overview

The Lounge Server makes a long-lasting impression and greatly influences the total guest experience. The position is responsible for taking orders, serving food and beverages with care and other tasks as assigned by management. The lounge server helps clean and sanitize all work areas, as well as practicing safe food handling. The lounge server has a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.

Your day-to-day

• Greet customers upon arrival to the restaurant.
• Provide gracious and professional food and beverage service in an efficient manner. Answer questions, suggestively sell and create an upbeat atmosphere for guests.
• Maintain regular attendance in compliance with LodgeWorks standards.
• Clear and clean tables as guests leave.
• Set tables throughout the shift when applicable.

• Retrieve and deliver food and beverage items in a timely manner.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Take food and beverage orders and place orders in point-of-sale system.
• Ensure that the serving station is always clean and well-stocked.
• Support other areas or roles when necessary.
• Be knowledgeable of the menu, brands, prices and options, along with promotions and specials.
• Conduct oneself in a professional manner at all times.
• Present the check and be responsible for all transactions, including receiving payment and accurately counting back change.
• Graciously respond to guest concerns or requests, and report the situation to the Manager.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Execute daily side work with enthusiasm and motivation.
• Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
• Complete any other tasks as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
• An expert in prioritizing with the ability to use time wisely.
• Dedicated with a strong work ethic and can work both individually and with a team.
• Steadfastly driven to ensure the safety and security of the guests and their belongings.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 50 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: At least one year of server experience.
• A must: A social butterfly — creating a positive experience for our guests.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits?
• 401(k) plans with matching contributions?
• Paid holidays?
• Short-term and long-term disability (company sponsored)?
• Referral bonuses?
• Flexible spending accounts?

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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