Chat and Customer Service Specialist - Cirkul, Inc.
Tampa, FL
About the Job
What is Cirkul?
Cirkul is a rapidly growing beverage technology company on a mission to make a healthier world by helping people enjoy drinking more water.
The team at Cirkul developed an innovative beverage delivery system that makes drinking more water delicious, fun, and personalized. The technology reduces the shipping weight of bottled beverages by 96% and uses 84% less plastic. Cirkul offers its customers 100+ unique flavors, all with no sugar, zero calories, no artificial colors, and a range of functional enhancements online, at Walmart, and other retailers across the United States. Hundreds of thousands of consumers are using Cirkul to transition from single-use plastics and sugar-filled beverages to healthier, better-for-you alternatives.
What is this role?
As a Customer Service Specialist for Cirkul, you will be the first point of contact with customers and will engage with them via email, phone and chat answering questions about Cirkul products and representing our mission, values and voice.
Shift:
- 1st shift: Monday - Friday, 8:00AM - 5:00PM
- 2nd shift: Four week rotation:
- Monday - Friday, 1:00PM - 10:00PM
- Monday, Thursday, Friday, 1:00PM - 10:00PM & Saturday - Sunday, 10:00AM-7:00PM
What does an average day look like?
- Driving Results: Troubleshoot customer questions, issues, or complaints quickly and efficiently. Working across multiple communication channels (phone, chat room, email) to ensure availability to customer questions.
- Taking Ownership: Master our internal management system in order to efficiently and effectively help our customers.
- Making Decisions: Think creatively about ways to optimize each customer's experience.
- Cultivating Relationships: Provide a high quality customer experience. Relaying customer insights to appropriate parties to resolve shipping, quality, or website issues.
- Instilling Trust: Communicate clearly and consistently with customers in a timely manner.
- Customer Focus: Provide "above and beyond" customer service in all interactions with customers.
What background should you have?
- Associate degree or higher
- Experience working in a fast paced customer driven environment
- Comfortable working across multiple communication channels including phone, email, chat, etc.
- Exceptional communication skills both written and verbal
- Strong typing and computer skills
What do we offer?
- Competitive salary based on experience and market
- Generous benefits, 401k match, and PTO (even insurance for your fur babies!)
- Employee discounts on Cirkul products
- New corporate office space with great amenities
- Opportunity to work with a best in class team, in a hyper growth company, taking over the hydration industry
- A culture that rewards results
Please review our privacy policy here.
Cirkul, Inc. is an Equal Opportunity Employer. We believe in hiring a diverse workforce and are committed to sustaining an equitable and inclusive, people-first environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.
