Checker 16-17 - Fiesta Mart LLC

JOB BRIEF

The Checker’s main job responsibility is to checkout customers’ purchases accurately and efficiently by recording the sale of all items, collecting payment for items, and providing a positive customer service experience for the customer.

JOB DUTIES

• Greet, assist, and thank all the customers in a prompt, courteous, and friendly manner.
• Checkout customer purchases using scanner/key board.
• Assist customers unload their cart on conveyor belt.
• Weigh certain items.
• Type in product codes for items that won’t scan or codes for weighable items
• Able to recognize different products from various departments.
• Clean/maintain check stand area.
• Keep work area free from safety hazards and report any hazards found to management.
• Determines cash back transactions and verifies change to be given is correct.
• Completes necessary paperwork for opening and closing procedures.
• Count money for periodic pickups.
• Obtains change before running out.
• Sack customer’s groceries as needed.
• Knows all forms of payment including food stamps, WIC, credit cards, debit cards, checks or cash.
• Orally communicate with customers and co-workers on products, prices and method of payment.
• Deals with upset customers and notifies the appropriate person to resolve conflicts.
• Understands the procedures for directing customers in obtaining refunds, returns, or exchanges.
• Discreetly notifies managers of items needing attention.
• Deals with multiple customers professionally.

Secondary Job Duties:

• Keep bag racks filled and maintained.
• Put up discarded or returned merchandise.
• Stock front end candy, gum and tobacco products.
• Return carts to corral.
• Present favorable impression in dress, personal hygiene and business attitude.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

QUALIFICATIONS

• Prefer a minimum of High School diploma or GED equivalent, some college would be helpful.
• Demonstrate basic math skills to give change or count down till for pickups.
• Excellent customer service skills.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Occasionally - Carrying up to 35 lbs., stooping, kneeling, and crouching.
• Frequently - Walking on tile/concrete, balancing, bending, pushing up to 35 lbs, talking, and smelling.
• Continuously - Standing on tile/concrete, pulling up to 35 lbs., lifting up to 35 lbs., reaching above waist/overhead, seeing, hearing and manual dexterity.

Safety Risk Factors:

• Occasionally - Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Continuously - Twisting of back and neck.

Other:

• Working environment involves inside with controlled temperatures. ?
• Varied, irregular schedules.

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