Cheese Specialist - Hy-Vee Food Stores

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.






Job Description:




Job Title: Cheese Specialist


Department: Delicatessen


FLSA: Non-Exempt




General Function:


As a Cheese Specialist, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.




Core Competencies



+ Partnerships


+ Growth mindset


+ Results oriented


+ Customer focused


+ Professionalism





Reporting Relations:


Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Deli Department Manager




Positions that Report to you: None




Primary Duties and Responsibilities:



+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.


+ Makes an effort to learn customers’ names and to address them by name whenever possible.


+ Assists customers by: (examples include)


+ escorting them to the products they’re looking for


+ securing products that are out of reach


+ loading or unloading heavy items


+ making note of and passing along customer suggestions or requests


+ performing other tasks in every way possible to enhance the shopping experience.




+ Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.


+ Takes customer orders at the Delicatessen counter.


+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.


+ Reviews orders for the day.


+ Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.


+ Reviews the status and appearance of the food for freshness.


+ Ensures that an adequate food supply is ready and on hand and develops or follows a production list.


+ Anticipates product needs for the department on a daily basis.


+ Prepares, finishes, and replenishes product as necessary.


+ Pulls product from cooler/freezer for preparation.


+ Checks in product, puts product away, and review invoices.


+ Runs the department register and receives payment, makes change, etc, where applicable.


+ Removes trash in a timely manner.


+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.


+ Adheres to company policies and individual store guidelines.


+ Reports to work when scheduled and on time.





Secondary Duties and Responsibilities:



+ Washes dishes as necessary.


+ Orders product and supplies as necessary.


+ Prices product for customers as necessary.


+ Delivers orders as needed.


+ Assists in other areas of store as needed.


+ Performs other job-related duties and special projects as required.





Knowledge, Skills, Abilities and Worker Characteristics:



+ Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.


+ Ability to do simple addition and subtraction; copying figures, counting and recording.


+ Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.





Education and Experience:



+ High school or equivalent experience with Food Safety Certification and completed on-line cheese training.


+ Six months or more of similar or related experience.





Physical Requirements:



+ Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.


+ Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.


+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.





Working Conditions:


This position is continually exposed to meat, cheese, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.




Equipment Used to Perform Job:


Slicer, scale, shrink wrap machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.




Contacts:


Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.




Are you ready to smile, apply today.