Chicago, IL - AV Technician II - Heunets

We are seeking a skilled  AV Technician to join our team to provide technical display and sound support for computers.

RESPONSIBILTIES

• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Reporting to the Track Lead / Team Lead
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Improves and maintains customer and employee satisfaction
• Performing asset inventory activities as needed
• Create documentation for process and procedures

Required Skills / Qualifications:

• Minimum of 3years hands on experience as handling Audio Video environment for an enterprise level of user base.
• Good knowledge on Windows and Apple OS user interface.
• Strong experience in troubleshooting MS office ( Outlook, powerpoint, Onedrive, sharepoint ,etc )
• Good knowledge of IPAD and Android devices.
• Strong Customer service skills
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Able to handle unforeseen situations
• High level of acceptance
• Experience in handling and coordination of zoom, teams , webinars and big corporate townhalls.
• Experience in meeting room technology like Crestron, Clickshare , Cisco TP, Avaya Barco etc.
• Should be skilled to coordinate the hardware faults of the meeting room hardware with respective vendors and handle end to end coordination.
• Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc

Health Insurance

Paid Time off

Federal Holidays

401(K)