Chief Administration Officer - Samaritans Hope

POSITION TITLE: Chief Administration Officer (CAO)

POSITION REPORTS TO: Chief Executive Officer

MANAGEMENT RESPONSIBILITY: Administration, Finance, and Human Resources

ABOUT THE POSITION

The Chief Administration Officer (CAO), at Samaritans Inc. is a strategic and collaborative leadership role responsible for overseeing the organization's operations, financial management, and human resources function. This position works closely with the Chief Executive Officer and other members of the senior leadership team to advance the organization's mission. The CAO promotes effective operations, fosters a healthy culture, and empowers the team to achieve organizational goals while upholding Samaritans' commitment to DEI principles and compliance with applicable laws and regulations.

KEY RESPONSIBILITIES

Strategic Planning & Leadership

• Collaborate with the CEO and other members of the senior leadership team to lead the strategic plan, ensuring alignment with Samaritans' mission, vision, and values.
• Drive operational excellence by working with leadership to establish clear objectives, key performance indicators (KPIs), and metrics to measure success.
• Foster a culture of continuous improvement, innovation, and collaboration across all operational functions, providing guidance and support to managers while fostering a positive, collaborative, and inclusive workplace.

Administration

Provide support and guidance to Sr. Director of Administration who holds responsibility for IT, Compliance, Benefits Management & Facilities:

• Strategic direction and oversight for IT infrastructure, systems, and services
• Collaborate with external IT vendors to ensure the reliability, security, and efficiency of technology systems.
• Stay informed about emerging technologies and trends, making recommendations for continuous improvement and innovation.
• Support management of all benefits related matters and plans
• Assist in management of the organization's facilities, including leases, maintenance, safety, and security.
• Ensure compliance with building codes, health and safety regulations, and accessibility standards.
• Support oversight of all insurance coverages needed by the organization.

Finance

Provide direction & oversight of financial management systems, policies, and procedures to ensure accurate and timely financial reporting.

• Work with external finance vendors to prepare and present regular financial reports, including budget analysis, cash flow projections, and financial statements, to the CEO, Board of Directors, and relevant committees.
• Monitor and analyze financial performance, identifying trends, risks, and opportunities for improvement.
• Collaborate with program managers and department heads to develop program budgets, monitor spending, and ensure alignment with overall financial goals.
• Oversee the annual audit and tax filing process.

Human Resources

• Oversee the human resources function and external vendors including:
  • Recruitment, onboarding, retention plans
  • Performance management
  • Employee relations
• Ensure compliance with employment laws, regulations, and reporting obligations.
• Champion and continuously enhance an organizational culture that prioritizes emotional well-being, supports an inclusive work environment, and fosters DEI values.

KEY QUALIFICATIONS

• Bachelor's degree in business administration, management, finance, or a related field. Advanced degree preferred.
• Proven experience in a senior leadership role, preferably in the nonprofit sector, with responsibility for a minimum of one of these areas: operations, finance, human resources and strategic planning.
• Strong financial acumen with experience in budgeting, financial analysis, and strategic financial planning required.
• Demonstrated ability to drive operational excellence, streamline processes, and optimize resources
• Excellent leadership and team-building skills, with a track record of developing and motivating high-performing teams.
• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.
• Commitment to advancing DEI initiatives and fostering an inclusive work environment.
• Knowledge of mental health, suicide prevention, or related fields is advantageous.

SALARY & BENEFITS

Minimum starting salary is $150,000/year and will be set based on experience and skill set.

• Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5%) Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans.
• Life Insurance coverage on individual employee benefit of 2x salary
• Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insurance
• Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program
• Paid Family Medical Leave benefits- Premium paid by Samaritans
• Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
• 14 paid holidays per calendar year
• Hybrid work schedule (2 days required in office/week) plus 6 fully remote work weeks
• Mileage Reimbursement
• Employee $300 professional development budget yearly

Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected.

This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

Samaritans works to prevent suicide and support those who have lost someone to suicide throughout Greater Boston and MetroWest Massachusetts. Our services are free, confidential, and nonjudgmental. We are located in downtown Boston.

Samaritans is an Equal Opportunity Employer.

To learn more about Samaritans, please visit:www.samaritanshope.org

*Applications that are missing a resume or cover letter may not be considered