Chief Information Officer - JSSA

200 Wood Hill Rd, Rockville, MD 20850, USA Req #581

Saturday, September 28, 2024

JSSA is seeking an exceptionally innovative and vibrant Chief Information Officer (CIO) to provide strategic and proactive information technology leadership and vision to support the Agency’s mission. Reporting to the Chief Executive Officer (CEO), the CIO is responsible, strategically and operationally, for the entire information technology and telecommunications functions of the organization, the data analytics capacity of the Agency, the efficacy of clinical and business-line applications, and ensuring security of the physical premises and electronic systems. S/he will have opportunities for hands-on development and implementation as well as strategic visioning and consultation.

As a member of the Executive Management Team, the CIO will work collaboratively to ensure that IT technology is optimized, and the highest levels of services are achieved and maintained for all users. The CIO will support a user base of approximately 450 diverse professionals (onsite and working at a variety of partner facilities/locations), consisting of clinical staff including therapists, nurses, physicians, and administrative professionals. S/he will have direct oversight and development responsibilities for a technology team of 6 and will manage our relationship with our MSP vendor. The CIO is responsible for managing an operating budget of approximately $2.8M.

Specific Responsibilities Include:

• Developing and implementing an innovative but realistic technology roadmap to provide the technological infrastructure to meet JSSA’s future needs.
• Interfacing with programmatic leaders to anticipate technology needs and tools for meeting those needs; advising on practices or technologies that are or will become appropriate for their needs.
• Providing thought leadership as a member of the Executive and Senior Management Teams and a participant in Board meetings, especially related to the role of technology (particularly emerging technology) in accomplishing strategic, operational and business goals of the agency.
• Developing and overseeing the implementation of long- and short-term strategic and operational plans for IT that align with the Agency’s strategic priorities, business needs and resource planning.
• Establishing and maintaining a culture of service excellence, responsiveness and support of innovation and service delivery across the IT spectrum.
• Leveraging and transcending the existing IT applications/infrastructure environment to a new, more modern architecture to support future strategy and evolving needs of the Agency.
• Building best-in-class technology capabilities with innovative delivery models leveraging both outsourced and in-house service teams.
• Overseeing the selection, implementation and management of the various Agency’s clinical (EHRs) and business-line solutions in close collaboration with clinical and administrative leadership.
• Instituting and enforcing security measures that are relevant to how the Agency operates, appropriately balancing security considerations with ease of access to information necessary to job productivity. Protecting the information and technology resources of the Agency, ensuring regulatory compliance, and providing leadership in the education of all staff on the secure and ethical use of those resources. Oversees the development and support of Agency Disaster Recovery and Business Continuity Plans for IT assets.
• Delivering data analytics solutions to provide real-time access to information that permits clinical and managerial data-driven decision making.
• Leading and developing an effective and cohesive IT Team to ensure optimal performance and effectiveness and oversees the activities of the team in the execution of all IT responsibilities. Coaches IT staff with a focus on individual job and career development including identifying and supporting successors for key positions.
• Developing, submitting and managing the operational and budgetary requirements for technology solutions to support JSSA’s strategy and business needs. Submits regular progress reports to management in relation to timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to approved budget. Oversees the development and implementation of the departmental operating and capital budgets, allocating resources to meet the departmental goals short and long-term. Oversees the selection and prioritization of the Agency’s capital expenditures for technology.
• Spearheading and championing Agency-wide information management and information-sharing across program boundaries, providing best-in-class infrastructure and technologies to accomplish the efficiencies and innovations promised by those practices.
• Plays an active, direct role in supporting the technology tools and solutions needed across the agency, beyond delegating and supervising the work of others on the IT team.
• Serving as the Agency’s Security Officer on all HIPAA related matters.
• Supporting a culture of customer service, continual improvement and collaboration and is a role model of integrity, customer service and accountability for results.

Candidate Qualifications & Competencies:

• A bachelor’s degree; with a preference for an advanced degree and at least ten years of progressive experience.
• Experience within a multi-service healthcare organization preferred, or experience in an equivalently complex setting in which IT supports highly diverse, specialized user groups.
• Demonstrated knowledge of current healthcare IT requirements and trends preferred.
• Ability to manage effectively and creatively within dynamic organizations and has strong strategic, analytical and technical skills.
• Ability to effectively communicate technical concepts and information to a non-technical audience.
• Ability to respond to challenges in a creative, proactive and solution-oriented manner.
• Demonstrated experience participating as part of an executive management team is preferred.
• Demonstrates cultural humility, fosters a culture of inclusiveness, and values diverse backgrounds and perspectives.
• Demonstrated experience displaying the highest level of ethics, integrity and objectivity.

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D