Chief Mission Officer - Goodwill of Colorado

Goodwill of Colorado

Job Description

Goodwill of Colorado is seeking a Chief Mission Officer to lead our dynamic Community Impact and Contracts divisions in one of U.S. News and World Report’s Top Three Best Places to Live: Colorado Springs. Averaging more than 300 days of blue skies and sunshine each year, Colorado Springs boasts some of the country's most diverse, spectacular scenery and a nearly endless variety of outdoor recreation, nightlife, restaurants, sports and live music.

Goodwill of Colorado is the largest social enterprise in the State of Colorado, the largest not for profit after our hospital systems and consistently ranks among the top Goodwill organizations in the U.S. in Mission Services.  We have a diverse portfolio of 30+ workforce programs, including the Excel Center, the first and only adult high school in the State.  Join us as we prepare to launch new certificate programs preparing Coloradans for the jobs of the future.  In addition to our many workforce development programs and employment of people with disabilities through our Contracts division, Goodwill of Colorado is comprised of more than 50 stores, outlets and donation locations statewide, powering our mission-centric social enterprise to help transform the lives of nearly 150,000 Coloradans each year through education, training, job placement and community programs.

Applications due by November 15, 2024 

Pay: $180k-$200k

This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Chief Mission Officer (CMO) is responsible for providing strategic leadership while executing the mission services arm of the organization. 

Working closely with CEO and external stakeholders, the CMO advances Goodwill of Colorado’s mission and values by developing and setting strategic direction for Goodwill’s Workforce Development and Community Programs. The strategy and its execution require the CMO to understand community service needs and gaps; to collaborate and build partnerships with other community organizations and to successfully balance Return on Mission (ROM) with Return on Investment (ROI) to ensure maximum impact within the framework of long-term financial sustainability. 

Working closely with the CEO and through analysis of existing and prospective customer targets and the environment, the CMO develops the strategic direction of the Contracts Division. This individual leads the execution of that strategy to achieve independence through the power of work for people with disabilities and disadvantages, always balancing ROM and ROI to maintain financial sustainability

ESSENTIAL FUNCTIONS:

KEY RESPONSIBILITY AREAS FOR COMMUNITY IMPACT OPERATIONS DIVISION:

• Design participant service strategies that relate to the needs of the community and are convenient and easily accessible to participants throughout the community.

• “A job, a better job, a career.” Provide cutting edge workforce development programs preparing individuals for the jobs of the future

• Research workforce statistics and ensure Goodwill is supporting the needs of the Colorado workforce.

• Provide leadership and direct the accomplishment of strategic and operating goals, contractual obligations and the annual budget

• Develop, execute, and evaluate programs to provide and/or expand Goodwill service delivery based on mission, strategic/operating goals, and community/participant needs.

• Plan, direct and evaluate operations of the CI division including formulating short and long-term goals and objectives.

• Provide oversight for operational policies, procedures and systems related to program delivery

• Exercise budgetary control over the CI division.

• Collaborate with nonprofit and government workforce development agencies to expand Goodwill’s reach in the community.

• In collaboration with the President/CEO, supports the organization’s fund development strategies, and it’s branding and marketing strategies.

• Ensure organization meets all federal, state, and local regulatory and compliance guidelines related to program delivery.

KEY RESPONSIBILITY AREAS FOR CONTRACTS DIVISION:

• Prepare and direct the preparation of Contracts Division long range strategic plans based on corporate goals and growth objectives.

• Balance growth of commercial, federal and state set-aside contracts to maximize mission impact while remaining profitable.

• Review operating results of the organization and compare to established objectives; take advantage of opportunities and take steps to correct unsatisfactory results.

• Maintain a thorough working knowledge of the Ability One program.

• Create an environment that supports innovation, continuous improvement and appropriate risk taking.

• Balance margin and revenue growth to ensure profitability.

• Periodically analyze all contracts for profitability, mission impact, and potential.

• Evaluate results of Contracts division regularly and report results to CEO.

• Develop performance standards and KPIs for all contracts

• Ensure Standard Operating Procedures are in place and adhered to.

• Responsible for evaluation and purchase of capital equipment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree in a workforce development related field required. 

• MBA or master’s degree non-profit management strongly preferred.

• Business financial acumen required.

• Strong industry awareness and preferably well connected in the workforce development community.

Experience:

• At least 10 years across a broad range of executive and managerial functions including financial management, business management, and strategic planning. 

• Successfully managed annual budget of at least $10M. 

• Experience managing Ability One or other government contracts required.

• At least five years executive level experience with traditional non-profit or social enterprise

• Proven success managing large, complex business units

• Experience managing cross-functional teams.

• Basic computer knowledge, including “hands on” experience with Microsoft Word, PowerPoint and Outlook required.  Medium skill with Excel is required.

Other:

• This position requires an energetic, forward-thinking, professional who excels in dealing with complex organizational issues. The position also requires the ability to motivate and inspire others, an interest in and empathy for people with disabilities and disadvantages. Our internal phrase to describe our leaders and team members is “Heart for Mission, Head for Business”.

• Must possess excellent communication skills.

• Strong work ethic; commitment to meet and beat deadlines

• Must have interpersonal and leadership skills with the ability to establish and develop credibility quickly at all levels of the organization.

• Must possess poise and maturity, a high level of energy and drive, and a results-oriented mindset. 

• Should be tactful and diplomatic with good listening skills and an approachable team-oriented personality. Must be capable of building and sustaining long-term relationships.

• Strong leadership, management and supervisory skills

• Distinctive problem solving and analytical skills, combined with solid judgment and decision- making abilities.

• Must be able to produce crisp and impactful presentation materials.

• Must demonstrate proactive management skills and teach subordinate leaders the same skills

• Encourage appropriate empowerment of direct reports while maintaining critical lines of communication with CEO and with direct reports to proactively manage risk.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title:  962 – Chief Mission Officer                                         Dept Number: 5600

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - CONTINUOUSLY

CARRYING:

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - CONTINUOUSLY

   Light: 14 lbs & under - CONTINUOUSLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

   Above Shoulder - OCCASSIONALLY

   At Shoulder - CONTINUOUSLY

   Below Shoulder - CONTINUOUSLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - FREQUENTLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)