Chief Operating Officer (COO) - SSTAR

About Us

We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs, including the HRSA LRP.

The Chief Operating Officer (COO) will develop and lead programs that will grow and sustain our organization. They will be responsible for being a steward of quality and client service.

This role includes the development of a continuum of care across the spectrum of services at SSTAR, provides clinical direction/support, will have oversight of clinical functions, facilities, operational/fiscal performance of programs, provide leadership for Quality, Compliance and Risk Management and will lead performance improvement initiatives.

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• COO works in tandem with the CEO and other senior leaders to build and cultivate an operational team focused on data, accountability, and operational excellence.
• Develops business strategies and initiatives to help the organization grow including proposals of new programing to meet needs of the community served and generate a revenue stream to sustain programing.
• Leads the implementation for major strategic, clinical and/or operational initiatives.
• Drives and expands on initiatives to improve access, volume, service mix and bottom-line. Drives productivity levels for the clinical operations and optimizes the use of various levels of staffing.
• Mentors and develops leaders, fosters achievement of goals and objectives; promotes high performing leadership practices, encourages collaboration, innovation, change management and accountability.
• Leads and manages change through operational discipline to achieve desired outcomes.
• Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents.
• Provides regular updates to CEO and Board of Directors on business performance, opportunities, and potential risks in concert with the CEO.
• Benchmarks performance of business against the industry’s best practices.
• Develops short-and long-term goals/objectives and strategic plans across agency and approaches to accomplishing them
• COO will be responsible for supporting the Quality, Compliance and Risk Programs.
• Will take leadership responsibilities for preparation for survey readiness by conducting activities to ensure compliance with all licensing standards in concert with the Director of Quality and Compliance.
• Serves as the Patient Grievance Officer; gathers information related to patient complaints to ensure they are resolved and prepares written responses to patients. Trends complaints and provides meaningful insight for process or procedural improvements.
• COO works with the CFO on budget development and initiatives.
• Works in tandem with CEO to represent SSTAR with external constituency groups, including community, government, and other organizations.
• Rotate Administrative call.

Supervisory responsibilities

• Collaborates with the CEO and the senior leadership team to set developmental priorities in line with strategic plans and communicates these priorities to leadership.
• Holds regular 1:1 meetings with direct reports to promote productivity and department initiatives.
• Serves as an escalation point for urgent issues/blocks that are occurring on key initiatives or day-to-day business.
• This position has several direct reports for both clinical and non-clinical departments.

Education & Experience

• Master’s degree in human services, preferably Counseling - Psychology/Social Work, or an MBA.
• LMHC/LICSW preferred.
• Five years’ experience in a senior leadership role and minimum of eight years of direct program experience.
• Skilled at developing revenue-generating programing.
• Experience with Grant Writing development and monitoring.
• Experience with leadership for Joint, BSAS, BHDDH, HRSA surveys.