Chief Operating Officer - Friendly Franchisees Corporation

We are looking for an experienced and dynamic Chief Operating Officer (COO) to manage the ongoing operations and procedures of our organization. As the second-in-command, your primary responsibility will be to ensure the efficiency and growth of our Multi-family Real Estate operations. This position is ideal for someone who excels in a family-owned and operated environment, as we are a multi-family-owned business dedicated to fostering a supportive and collaborative work culture.

Reporting directly to the owner, you will be a key member of the senior management team. The ideal candidate is an adept leader with outstanding people skills, strong business acumen, and an impeccable work ethic. Your main goal will be to guarantee the smooth operation of our multi-family-owned business, driving substantial and sustainable growth.

Key Responsibilities:

• Team Leadership: Hire, develop, and manage a team of highly effective and competent staff.
• Strategic Planning: Design and implement business strategies, plans, and procedures in collaboration with the Owner.
• Performance Management: Set and achieve comprehensive performance and growth goals on a weekly and monthly basis.
• Operational Oversight: Oversee daily operations and manage the work of executives.
• Leadership Communication: Lead and communicate with the entire leadership team, including Regional Managers, General Counsel, CFO, and others.
• Performance Evaluation: Evaluate business performance through data and metrics analysis.
• Legal and Financial Management: Ensure legal compliance and manage financial activities in collaboration with General Counsel and CFO.
• Reporting: Prepare and present detailed reports to the Owner on all significant matters.
• Operations Guidance: Guide the operations team to meet business goals.
• Relationship Management: Foster and manage relationships with partners and vendors.
• Policy Development: Develop and oversee the implementation of operational policies and procedures.
• Continuous Improvement: Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Marketing and Sales: Oversee the development and execution of marketing and sales strategies.
• Regulatory Compliance: Ensure the company's operational activities remain compliant with internal policies and legal regulations.

Key Skills and Requirements:

• Proven track record of maintaining a 97% occupancy rate.
• Demonstrated experience in driving NOI above 75%.
• Strong understanding of managing evictions and collections.
• Achieving a net growth revenue of 9% year-over-year.
• Proven ability to compete with and exceed market rates.
• Achieving above 70% ratio of driving traffic to tours and applications.
• Proven experience as a COO or in a relevant role within a multi-family-owned business.
• Comprehensive understanding of business functions such as HR, Finance, Marketing, Legal, Accounting, and Operations.
• Demonstrable competency in strategic planning and business development.
• Proficiency in data analysis and performance/operation metrics.
• Strong working knowledge of IT/Business infrastructure and MS Office.
• Entrepreneurial mindset with outstanding organizational and leadership abilities.
• Excellent interpersonal and public speaking skills.
• Aptitude for decision-making and problem-solving.
• BSc/BA in Business Administration or a relevant field; MSc/MBA is a plus.

Job Type:

• Full-Time

Salary Range:

• $200,000 to $300,000, depending on experience and qualifications.

Location:

• Candidate must be in California or willing to relocate

Benefits:

• Paid Time Off
• Medical
• Dental
• Vision
• 401k

Equal Employment Opportunity (EEO) Statement

Friendly Franchisees Corporation (FFC) and Silver Star Real Estate (SSRE) are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We look forward to meeting candidates who are passionate about driving business growth and efficiency in a dynamic, family-owned environment.