Chief Operations Officer (COO) - BlueSprig

The Chief Operations Officer will be responsible for enhancing BlueSprig's ability to scale profitably as it grows in both size and complexity. He/she will coordinate and deliver comprehensive, high-quality, and efficient ABA services, driving key operational and client satisfaction metrics and consistently meeting or exceeding budget goals. He/she leads expansion into new markets and service lines and will partner with the CEO and executive team on M&A and business transformation initiatives.

P&L Ownership / Field Operations 

• Achieve strong financial performance (revenue and EBITDA) that meets or exceeds targets 
• Enhance operational controls, administrative procedures, and reporting systems to support field operations' growth and efficiency 
• Ensure optimal operating efficiency, provider productivity, and compliance across all locations, maintaining high clinical standards and improving access to care 
• Drive continuous improvement in service delivery to enhance the quality of care for children with Autism Spectrum Disorder 

Business Transformation Initiatives 

• In coordination with the rest of the leadership team and KKR, oversee various initiatives related to culture, clinical quality, access to care, provider recruiting, process optimization and centralization, and analytics, and continue to enhance a culture of openness and collaboration  
• Consistently measure, track, and improve operations, including service mix, service volumes, patient compliance, revenue/reimbursement, staffing, procurement, and other direct expense levels, service quality levels, and the satisfaction of patients, employees, and referring physicians, and recommend business enhancements 

Merger Integration 

• Achieve merger synergies via process standardization and improvements, best practice sharing, as well as culture building and retention 

Centralized Scheduling 

• Continue implementation and operationalization of centralized scheduling processes to optimize resource allocation, enhance operational efficiency, and improve patient and clinician satisfaction 
• Establish and maintainoptimal operational and business processes to meet labor, revenue, and profit targets effectively 

Talent Management 

• Continue to improve retention 
• Ensure position and operational responsibility, authority, and accountability are well-defined and understood at all levels  
• Develop policies to promote employee development, management succession, and performance improvement for all critical roles with input from the leadership team  
• Hold teams accountable for developing plans to meet targets and monitor results closely with a constant emphasis on incremental improvement  

Capex Management 

• Optimize Capex efficiency and footprint  
• Plan and manage expansion and renovation of sites as well as support de-novo site planning and development 

Education/Experience:The ideal COO candidate for BlueSprig will be a strategic leader with a strong operational background, capable of driving excellence in field operations, culture and retention, and centralized scheduling to support the organization's mission and growth objectives. 

Operating Expertise 

• 15+ years of experience in large multi-site healthcare services with a focus on business transformation and margin expansion 
• Proven track record in operational discipline, high-quality service delivery, and integrating acquisitions for growth 
• Broad knowledge of healthcare service models, reimbursement practices, and expansion strategies 

Leadership Attributes 

• Visible and present culture builder who can build followership from the organization and team-members 
• Able to develop strong collaboration between field organization and shared services  
• Data-driven and detail-oriented approach to operations management with a focus on continuous improvement 
• Strong communicator with inclusive leadership style, fostering collaboration, and forming strong relationships 
• Commitment to the organization's mission of providing exceptional care to children with Autism Spectrum Disorder

Talent Management  

• Proven track record creating and leading a strong team focused on execution to achieve key results 
• Appreciates and embraces mentors and nurtures talent by providing opportunities to develop teams’ skills 
• Exhibits sound judgment and maintains a calm, tactful demeanor when dealing with difficult situations 

Education 

• Bachelor’s Degree;Master’s Degree in Healthcare Management or Business Administration preferred. 

Travel Requirements

• Traveling as needed within region/territory.