Chief Quality Officer - Academy of Managed Care Pharmacy

Chief Quality Officer

Opening Date: November 6, 2024 Closing Date: Ongoing

Full-time Shift Start Time: 8:00 A.M. Shift End Time: 4:30 P.M.

Collective Bargaining Unit: None

Compensation commensurate with education and experience.

• Non-MD Salary Range: MIN $276,165 - MAX $335,226
• MD Salary Range: MIN $438,148 - MAX $496,000

Organization: Health and Hospital Systems

Applicants may apply for this position by submitting a resume/CV to the following email address: mgmtrecruit@cookcountyhhs.org

When submitting a resume/CV by email, you must include the job title in the subject line of your email. An application or resume/CV must be filed for each position which interests you.

This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary:

The Chief Quality Officer is responsible for direction, coordination, and oversight of quality improvement, risk management, regulatory compliance, patient safety, system transformation, and performance improvement functions for Cook County Health (CCH), including two hospitals, one of which is the John H. Stroger, Jr. Hospital of Cook County; an ambulatory and community health network comprised of multiple clinics; an infectious disease ambulatory center, a correctional healthcare facility, Health Plan Services which includes CountyCare, a managed care organization, and the Cook County Department of Public Health. The mission of CCH is to provide high quality, safe care to the residents of Cook County regardless of ability to pay.

General Administrative Responsibilities:

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals.
• Participate in collective bargaining negotiations, caucus discussions, and working meetings.

Discipline

• Document, recommend, and effectuate discipline at all levels.
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements.
• Initiate, authorize, and complete disciplinary action pursuant to CCH system rules, policies, procedures, and provision of applicable collective bargaining agreements.

Supervision

• Direct and effectuate CCH management policies and practices.
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements.

Management

• Contribute to the management of CCH staff and CCH’ systemic development and success.
• Discuss and develop CCH system policies and procedures.
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct, or discipline employees pursuant to applicable Collective Bargaining Agreements.
• Work with Labor Relations to discern past practice when necessary.

Typical Duties:

Responsible for directing all quality management, performance improvement, and patient safety activities including accreditation standards, regulatory requirements, and organizational performance improvement. This professional will have a working relationship with the Clinical Leadership throughout CCH and specifically have responsibility for:

• Establishing and maintaining efficient and reliable mechanisms for monitoring, analysis, and reporting of quality outcomes and clinical performance improvement initiatives, in alignment with regulatory standards and healthcare best practices for quality improvement and patient safety initiatives.
• Working with CCH Leadership to identify need and create action plans.
• Designing and maintaining various aspects of the patient safety and risk management programs for CCH.
• Managing performance improvement projects to assure milestones and key performance indicators are met within the established parameters.
• Providing a planned, efficient, system-wide approach to identifying, designing, measuring, prioritizing, and monitoring all quality improvement, risk management, and patient safety activities.
• Collaborating with medical staff and operational leadership to develop and facilitate evidence-based quality, risk management, and patient safety initiatives.
• Reporting to the CCH Leadership and the Quality Committee of the Board.
• Participating and providing support to the CCH' Quality Performance Council.
• Engaging staff at all levels as participants in a continual pursuit of improvement opportunities.
• Providing leadership and focus on performance excellence for patient satisfaction and regulatory compliance.
• Establishing appropriate reporting tools for clinical and medical staff services.
• Preparing and interpreting reports, summaries, and statistical data including system-wide performance improvement summaries to identify trends and make recommendations for improvement, including but not limited to sentinel events, Root Cause Analysis, and Failure Modes and Effect Analysis (FMEA) processes.
• Assuring a common standard of care and service throughout the System.
• Coordinating system-wide accreditation readiness activities.
• Performing other duties as assigned by the CEO.

Reporting Relationship:

Reports to the Chief Executive Officer.

Minimum Qualifications:

• Doctor of Medicine (M.D.) or Doctor of Osteopathy Medicine (D.O.) degree OR a Master's degree in Healthcare Administration or other health-related field from an accredited college or university with three (3) years of experience directing and/or leading Quality Department or Program in a health system or safety net hospital.
• Minimum of five (5) years of experience in progressively more responsible healthcare leadership positions.
• Experience in an academic or large teaching facility that incorporates both hospital and ambulatory sites.
• Experience with and knowledge of federal, state, and local requirements.

Preferred Qualifications:

• Experience in managing and working towards achieving quality-related awards (i.e., Magnet, Baldridge, etc.).
• Ten years of experience in progressively more responsible healthcare leadership regarding Quality Improvement Initiatives.
• Certified Professional in Healthcare Quality (CPHQ) or Health Care Quality Management (HCQM).

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge and experience in directing/leading a quality improvement program in a multi-site health system or equivalent setting.
• Demonstrated knowledge and experience with hospital regulatory and accreditation requirements.
• Demonstrated knowledge and experience in performance improvement techniques, leading and training in performance improvements.
• Working knowledge and expertise with Root Cause Analysis development.
• Skilled in the use of Microsoft Office.
• Excellent communication skills to prepare written materials and to correspond with administrative personnel, System personnel, and the general public.
• Demonstrate attention to detail, accuracy, and precision.
• Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills.
• Ability to consistently support quality and patient safety by maintaining confidentiality, protecting the assets of the System, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and System policies and procedures.
• Ability to organize priorities and workflows to meet deadlines and project targets. Highly developed interpersonal skills.

Physical and Environmental Demands:

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department-specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department-specific engineering and work practice controls, and any other work area safety precautions as specified by hospital-wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

BENEFITS PACKAGE:

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

To receive Veteran Preference, appropriate discharge papers must be attached to the online application or must be included with your emailed resume/CV. Please refer to Veteran Preference document requirements listed on the bottom of this posting.

VETERAN PREFERENCE:

PLEASE READ:

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference, a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215, or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference.

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

“Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.”

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications, and the successful completion of a physical and pre-employment drug screen.

*CCH is strictly prohibited from conditioning, basing, or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.