Chief Technology Officer - Lumata Health

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

Position Overview

 As Chief Technology Officer, you will lead our technology operations and development, ensuring that our platforms and systems scale effectively to meet the demands of our growing business and evolving industry. This role is operationally focused, requiring a hands-on approach, responsible for driving all aspects of the technology cloud infrastructure, systems, governance, strategic direction, oversight and growth of business solutions. The CTO enhances our use of digital tools, and leads a diverse team in a fast-paced environment. The CTO is instrumental to shape the vision, provide direction, and lead in the development of strategies in technology to support and advance the strategic direction of Lumata Health.

Job Type: Full-time

FLSA Status: Exempt

Compensation: $175,000-$210,000 annually

Schedule: Monday to Friday

Remote position with occasional quarterly travel for leadership meetings.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Essential Functions

• Key role on the Leadership Team, partnering with the CEO and President (and other leadership).
• Oversee the operational deployment and enhancement of Salesforce Health Cloud, ensuring it meets our strategic needs for customer relationship management and patient care.
• Build, mentor, and manage a high-performing technology team, fostering a culture of collaboration, innovation, and accountability.
• Manage our AWS infrastructure, including but not limited to Amazon Connect, to support our frontline team’s outbound communication needs effectively.
• Work closely with cross-functional teams to integrate technology solutions that support chronic care management, enhancing our platform’s capabilities into all aspects of the business.
• Lead initiatives to implement AI technologies for clinical quality assurance and workflow automation, enhancing efficiency and accuracy across our operations.
• Manage relationships with external technology vendors and partners, negotiating contracts and ensuring service level agreements are met.
• Direct project management activities related to third-party development partners, ensuring timely delivery and alignment with our business objectives.
• Ensure robust data governance and security practices are in place, monitored and enforced, maintaining compliance with healthcare regulations and standards.
• Oversee database management practices to ensure integrity, security, and accessibility of our data.
• Supervise the data science team, providing oversight and strategic direction for analytics and machine learning projects that support our operational and clinical goals.
• Stay abreast of emerging trends and technologies in healthcare to keep the company at the forefront of innovation.
• Responsible for the comprehensive management of the company's IT infrastructure, ensuring robustness, security, scalability, reliability and continuous improvement of all IT systems and services.
• Ensure that all technology practices adhere to regulatory standards and company policies.

Requirements

Education and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• Proven experience in managing technology operations, healthcare industry preferred.
• Experience managing software development, system integration, and data governance.
• Experience with Salesforce, particularly HealthCloud, and AWS, specifically Amazon Connect.
• Demonstrated ability to lead remote teams and manage a frontline team involved in outbound calls.
• Experience in implementing AI-driven tools for clinical settings and workflow automation.
• Experience working in a serverless environment in AWS - familiarity with Cloudwatch Insights, Lambda, IAM, etc.
• Previous experience leading and developing a diverse technology team.

Required Skills

• Deep understanding of data architecture and overseeing data science initiatives.
• Strong operational management skills with a focus on execution and delivery.
• Thorough understanding of modern data architecture best practices in AWS.
• Proficiency in coding, with the ability to dive into code when needed and assist in troubleshooting and diagnosing issues in existing codebases.
• Skilled in project management involving external development partners and in overseeing large-scale technology implementations.
• Success as a technology-driven people manager of an operationally complex environment with an ability to be hands-on while allocating resources correctly
• Familiarity with regulatory requirements in healthcare technology (e.g., HIPAA, HITRUST) and contact centers (e.g., TCPA, TSR).
• Excellent problem-solving and decision-making skills, with a results-oriented mindset.
• Strong communication skills, capable of collaborating effectively with both technical and non-technical stakeholders.

Physical requirements

• Must have a home office or HIPAA-compliant workspace
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, see, speak, call and virtually meet.
• Must be able to communicate both verbally and in writing.
• Ability to travel to meetings twice a year by plane or car.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Employee Wellness Program

Work Environment
Work-from-home, remote environment 

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification.  The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required.  All employees may be required to perform duties outside their normal responsibilities from time to time, as needed.  With the evolution of the organization and this role, the responsibilities of this position may change at any time.