Child Care Center Experience Supervisor - Brella

About Brella
Welcome to the new village. Established in 2019, Brella is on a mission to transform the way we raise the next generation. Brella was founded by two busy moms who wanted to create a new model of care that is flexible enough to work for today's families dynamic lives while also ensuring the best developmental experience.

Where We're Hiring

Pasadena: 475 S Lake Ave, Pasadena, CA 91101 (Open M-F 8AM-6PM)

Our Center Experience Team
Brella's Center Experience Team is responsible for the day-to-day operations at the center as well as being our brand ambassadors. This team is committed to the highest levels of service and support for our families, communities and across the center for our staff. We are looking for a Full-Time Center Experience Supervisor. This role is located in our Hollywood location and is a great fit for someone who enjoys being the face of the brand to our community.

As Our Center Experience Supervisor You Will:

• Provide the highest level of customer service to our families with a “Yes” mentality.
• Oversee the welcome experience for families by managing the  check-in and out process of our families during daily pick up and drop-off windows.
• Confidently and professionally answer phone calls and reply to emails; complete phone consultations and follow-up in a timely manner.
• Support families with booking, enrollment, and account questions using various technology tools.
• Build strong relationships with our current and prospective families and help support our new customer lead processes.
• Maintain and organize documentation such as updated child records and paperwork, logs, and licensing rosters, etc.
• Ensure compliance through audits of child files.
• Execute center marketing in partnership with our marketing team
• Assist with setup of spaces for community events and classes and group tours.
• Plan and support internal center celebrations and team-building events.
• Manage the center inventory stock and re-ordering of materials.
• Serve as onsite point of contact for our janitorial partner.
• Ensure the cleanliness of the common areas within the facility between janitorial cleans by the following, (but not limited to): conducting regular center walk-throughs of common areas emptying trash, sweeping/mopping when needed.
• Report any facility repair needs to our facilities team. Help troubleshoot repairs and support the coordination of any on-site repair visits when scheduled.
• Manage the emergency preparedness of the center, help coordinate drills and maintain drill logs. 
• Support new hire and new family onboarding to ensure employees and customers receive a warm welcome.
• Problem solve and jump in to support our staff as needed. Proactively identify ways to improve our processes to be more efficient.
• Help train and supervise Customer Experience Associates (in partnership with the CD).

Experience, Knowledge, and Abilities:

• 21+ years old 
• At least 2-3 years of experience in an office/admin setting at a supervisor level ideally within hospitality, F&B, retail, boutique fitness, or other customer-facing role
• Experience working in a child care center (Preferred) 
• First Aid/CPR Certified
• Strong attention to detail
• Highly flexible and adaptable in a fast-paced environment 
• Proficient in G Suite, MS Office, MacOS, Microsoft Windows, Slack
• Passion and interest in working with children and families

We Care for Our Caregivers
Full-time educators at Brella are eligible for:

• Competitive pay range: $21 - $23
• 401K eligibility to contribute after 3 months
• Employee paid STD, LTD, AD&D
• Brella sponsored Basic & Supplemental Life Insurance
• Medical, Dental and Vision Insurance
• Additional medical and mental health benefits (One Medical, Health Advocate, Talkspace)
• Rest & Recharge
  • Paid Time Off - 10 days/year
  • Sick & Safe Time - 6 days/year
  • Center Closing/Holidays - 8 days/year
• Discounted child care (depending on availability)
• Opportunities for growth and advancement
• Referral program
• Fun celebrations & team building opportunities

Physical Demands

• Demonstrate full range of motion to lift, reach, squat, climb, sit, walk, bend and otherwise fully participate in activities. Standing for long periods of time.
• Ability to physically handle children between 0-6 years of age using appropriate techniques. Ability to lift children up to 50 pounds.
• Maintain mental and physical alertness and an appropriate level of energy to perform essential job requirements.
• Respond immediately and appropriately to multiple or unexpected situations or emergencies.
• Follow state, federal and Brellas' guidelines regarding immunizations, employment physical, and required health and safety training and practices.

The above statements are intended to describe the general nature of work performed, not an exhaustive list of all essential functions and responsibilities. Qualified applicants or employees with a disability must be able to perform the essential functions of the job, with or without reasonable accommodations.