Chinese-Bilingual Customer Service Representative - Primary Location

Join a team that cares about our customers and you! Zhina Zhou Farmers Insurance in Ontario, California, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. The successful candidate will be responsible for providing excellent customer service to our clients in both English and Chinese. This position requires excellent communication skills, the ability to multitask, and a strong understanding of customer service principles. The ideal candidate should be able to handle customer inquiries in a professional and courteous manner while providing accurate information in a timely manner. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Salary Range: $36000.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule

Monthly Commission

Monthly Bonus

Appreciation Lunches

Home and Work Life Balance

Family Friendly

Responsibilities

• Provide excellent customer service in both English and Chinese.
• Answer customer inquiries in a timely manner.
• Assist customers with product and service-related questions.
• Resolve customer complaints and concerns in a professional manner.
• Maintain customer records in a secure database.
• Utilize problem-solving skills to resolve customer issues.
• Assist agent/producers with generating new sales leads, quoting and closing process.
• Develop and maintain a knowledge base of the evolving products and services.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• Chinese Bilingual Required
• License Preferred
• Willing to Train
• Licensing Assistant Available