Chrysler Automotive Parts Counterperson - Hendrick Automotive Group
Concord, NC
About the Job
Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027
Summary:As a Parts Counterperson, you will be responsible for providing customers with the BEST possible advice on car parts and accessories by using your knowledge of auto parts and how they work together to solve maintenance problemsThis is a Full Time position at Hendrick Chrysler Dodge Jeep Ram FIAT in Concord, NC - just minutes from Charlotte Motor Speedway!
Benefits:
Rewarding performance based pay plans
The Best Dealership Facilities in the Area
401(k) with Company Match
Employee Discounts
Internal Career Paths
Paid Medical - NO COST Employee Healthcare and Prescription Plan
Generous paid time off/vacation and sick days
Basic Life Insurance
NO COST Employee Assistance Program
Paid Factory Training
Comprehensive employee recognition/rewards programs
Successful Team approach with Doing Business the Right Way Focus
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following:
Assists customers in selecting and purchasing parts.
Places special orders for parts.
Reads appropriate manuals to ascertain type and specification of part.
Provides pricing and product information to customers.
Dispenses parts to the service department and body shop.
Orders out-of-stock parts requested by customers.
Assists in taking inventory.
Meets departmental production and profitability goals.
Maintains CSI at or above dealership standards.
Answers telephone promptly and consistent with dealership guidelines.
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Perform opening and closing procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Qualifications:
Valid Driver's License.
2 years of direct customer service experience (automotive or similar fast-paced environment).
Able to work Full Time, 5-days per week, business hours Monday - Saturday.
Prior Experience using customer databases, researching and advising customers in selecting products such as automotive parts, addressing any delays, concerns and inquiries.
Able to answer calls, greet customers, establish rapport, collaborate with technicians and mechanics to dispense parts and answer questions about product features, pricing, and availability.
Able to monitor parts stock levels, order out-of-stock auto parts, take inventory, and maintain accurate records to meet departmental production and profitability goals.
Able to communicate effectively with customers and company personnel.
Able to follow Safeguards rules and regulations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.