Cisco Portfolio Activation Specialist - Ztek Consulting INC

The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding expert who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, transforming their business and driving business outcomes.
The role is part of the Customer Experience (CX) organization, one of Cisco's fastest growing teams.

The PAS will build close relationships with customers and other internal teams such as Sales, architects, engineers as well as fellow CX colleagues Customer Success teams.
Your primary goal will be to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have booked purchased.

If you're passionate for customer success, collaboration, and end-to-end service & support excellence, we have a place for you!

What You'll Do
In this role you'll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement.
Supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.

Deliver internal and external kick-off meetings
Support large customers with EA Onboarding
Maintain deployment delivery schedule and lead customer expectations
Raise critical issues and involve account teams and leadership if customer expectations are misaligned
Update tracking tools daily and provide progress reports for operational and program teams
Ensure all critical project documentation is filed on relevant project folder in Central repository
Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Who You Are
You consider yourself highly customer-focused and have 5+ year Customer Success and/or Project Management work experience. Previous experience with Smart Account/Licensing and Enterprise Agreement Experience is a plus
Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly
Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace
You are skilled at converting goals into impactful plans to meet objectives
You have a consultative approach towards customers and like to think strategically
High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions
Excellent communication and presentation skills, with the ability to confidently communicate with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments
You are a great team player, flexible and feel comfortable with working independently
Knowledge of Power Point, Excel and reporting skills
BA/BS degree preferably in a related field, with technical background
Fluent English in speaking and writing

ABOUT Ztek:

Website:www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.