Cisco UCCE administrator-Richfield, Minnesota - Georgia IT Inc.
Richfield, MN
About the Job
Cisco UCCE administrator
Location: Richfield, Minnesota
Duration: Full Time
Salary plus Benefits
US Citizens and Green Cards Only.
Technical/Functional Skills:
Location: Richfield, Minnesota
Duration: Full Time
Salary plus Benefits
US Citizens and Green Cards Only.
Technical/Functional Skills:
- 2+ years of engineering and operating Cisco UCCE contact center systems in a role supporting infrastructure components & services running on Central Controllers, Peripheral Gateways, Voice/VXML gateways, Cisco Voice Portal, etc.
- 2+ years of UCCE configuration and scripting experience
- 2+ years of contact center reporting design and development and / or sequel programming development
- Knowledge of contact center integrations between Cisco UCCE and ancillary equipment including call recording and workforce management systems
- Experience with Cisco UCM platform and support of VOIP infrastructure
- Experience with SIP based telecommunication networks
- Strong business relationship skills
- Experience with SDLC delivery and operational models including waterfall & agile.
- Cisco CVP Studio development experience
- Cisco Dialer campaign management
- Experience with building and managing external database integrations for customer / data lookups within UCCE
- Database management of standalone resources used by UCCE
- Cisco DB Worker External integrations
- Monitor & manage UCCE environment for system issues & resolve using Client provided tools.
- Watch and react to Client provided dashboards and monitoring tools.
- Administrative changed including adding, changing & removing agents, scripts, IVR apps as directed by Client
- Review and implementation of monthly Microsoft security patching of all servers in scope (~100), managing reboots to ensure minimal or no business impact.Ensure validation is performed and systems are functional.
- Monitor dedicated workgroup and provided L2/L3 level support for resolving issues with:
- Call routing / Scripting issues
- Agent configuration
- Agent login issues
- Call handling (disconnects, failed transfers, etc.)
Source : Georgia IT Inc.