CIVILIAN PAY CLERK (HELP DESK) - Defense Finance and Accounting Service
Indianapolis, IN
About the Job
## Summary
Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
The duty station of these positions will be assigned at the time of a job offer, and pay will be set in accordance with the duty station. Any on-site requirements will be determined by the duty station assigned upon selection.
## Duties
- Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-04 will be developmental in nature.
- The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
- Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters.
- The Help Desk technicians primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
- Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment.
- Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.
### Conditions of Employment
- Must be a U.S Citizen or National
- Registered for Selective Service (males born after 12-31-1959)
- Suitable for federal employment
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination
- New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
- Obtain/Maintain Financial Management Certification
- Position is located in Indianapolis, IN or Cleveland, Ohio. Please note, this position is NOT eligible for remote telework.
- Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
### Qualifications
GS-04:One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
General Experience is defined as:Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
GS-05:One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized Experience is defined as:Performing duties that support the processing of financial/accounting transactions using standardized procedures that may include reviewing financial/accounting systems information/documents for accuracy/completeness, inputting financial/accounting information into automated systems, or correcting invalid financial/accounting transactions.
GS-06:One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-06: Specialized experience is defined a :processing a variety of non-routine payroll actions, such as establishing, adjusting and closing payroll accounts; and preparing and balancing a variety of payroll reports.
Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience.
The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
### Education
Substitution of Education for Specialized Experience is generally not applicable above GS-05, but may be considered if it isdirectly relatedto the position being filled. YouMUSTsubmit transcripts at the time you apply.
GS-04 Two years of education above high school may be substituted to meet the general experience requirement
GS-05 Four years of education above high school in any field may be substituted to meet the specialized experience requirement
GS-06 Six months of graduate education may be substituted to meet the specialized experience requirement when it isdirectly relatedto the position being filled
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
Official Transcripts:If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.
- Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
- An accrediting institution recognized by the U.S. Department of Education must accredit education. Clickhereto check accreditation.
FOREIGN EDUCATION:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will r
Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
The duty station of these positions will be assigned at the time of a job offer, and pay will be set in accordance with the duty station. Any on-site requirements will be determined by the duty station assigned upon selection.
## Duties
- Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-04 will be developmental in nature.
- The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
- Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters.
- The Help Desk technicians primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
- Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment.
- Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.
### Conditions of Employment
- Must be a U.S Citizen or National
- Registered for Selective Service (males born after 12-31-1959)
- Suitable for federal employment
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination
- New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
- Obtain/Maintain Financial Management Certification
- Position is located in Indianapolis, IN or Cleveland, Ohio. Please note, this position is NOT eligible for remote telework.
- Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
### Qualifications
GS-04:One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
General Experience is defined as:Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
GS-05:One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized Experience is defined as:Performing duties that support the processing of financial/accounting transactions using standardized procedures that may include reviewing financial/accounting systems information/documents for accuracy/completeness, inputting financial/accounting information into automated systems, or correcting invalid financial/accounting transactions.
GS-06:One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-06: Specialized experience is defined a :processing a variety of non-routine payroll actions, such as establishing, adjusting and closing payroll accounts; and preparing and balancing a variety of payroll reports.
Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience.
The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
### Education
Substitution of Education for Specialized Experience is generally not applicable above GS-05, but may be considered if it isdirectly relatedto the position being filled. YouMUSTsubmit transcripts at the time you apply.
GS-04 Two years of education above high school may be substituted to meet the general experience requirement
GS-05 Four years of education above high school in any field may be substituted to meet the specialized experience requirement
GS-06 Six months of graduate education may be substituted to meet the specialized experience requirement when it isdirectly relatedto the position being filled
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
Official Transcripts:If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.
- Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
- An accrediting institution recognized by the U.S. Department of Education must accredit education. Clickhereto check accreditation.
FOREIGN EDUCATION:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will r
Source : Defense Finance and Accounting Service