CJIN Service Desk (IT System Support) - State of Montana

[DOJ Logo - Can also use to return to the home page] *Mission:* Every day at the *Montana Department of Justice*, our employees are dedicated to ensuring the well-being and rights of the people of our great state. At the Department of Justice we do the right thing for the right reason. If you’re looking for an opportunity to be part of a team that builds a culture of character and excellence, demonstrates collaboration and selfless public service, and upholds the law and pursues public safety, the Department of Justice may just be the career for you. Montana’s*Division of Criminal Investigation (DCI)*is a diverse public safety team of professionals who provide a full range of criminal investigative services to state, local, and tribal law enforcement. From homicide investigations to illegal narcotics, criminal records, cybercrime, human trafficking, missing persons, or through training and certifying public safety officers, DCI serves as the hub in providing critical law enforcement support. Our diverse customer base includes protecting our vulnerable population, managing the sexual and violent offender registry, serving as the hub of communication for criminal justice information networks and the storage of criminal records, conducting arson investigations, as well as providing intelligence analysis support for local law enforcement. Many of our positions within DCI go without public recognition but remain the lifeline of support for public safety. With a doctrine of service, honor, and justice, this statewide organization provides the best in critical, accurate, and timely service to protect our citizens. *Why Join Us?* * *Awesome State of Montana Benefits*: Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans. * *Student Loan Forgiveness:*Employment with the State of Montana may qualify you for Public Service Loan Forgiveness. * *Fun Work Environment:*Be part of a team that values creativity, innovation, and collaboration. * *Salary*: $25.55 Hourly *Job Overview*: The *CJIN Service Desk*(IT System Support) provides user and operational support for Montana’s Criminal Justice Information Network (CJIN), Montana’s Missing Persons Clearinghouse, Montana’s AMBER Alert, Blue Alert and Missing Endangered Person Advisory Programs, Montana’s Concealed Weapon Permit File, and the CJIN Online learning Management System. This includes troubleshooting statewide CJIN system outages, IJIS Broker and individual state file outages, network and local law enforcement interface communication issues, and basic hardware and operating system problems. When unable to resolve an issue, personnel will escalate the problem to the appropriate resource, monitor the situation until it is resolved, and in the case of actual outages, notify appropriate management. The CJIN Service Desk personnel will also actively monitor message queues, assist with CJIN software installations and web browser issues, provide support for the Montana Portal, and guide local agency IT staff on procedures for replacing CJIN computers. Duties also include verification of CJIN terminal configurations, general user management, monitoring the Montana Control Terminal, broadcasting administrative messages, handling hit confirmation violations, researching and resolving CJIN transaction failures, testing CJIN system changes, and FBI technical operational updates (TOU). Completing monthly large file downloads for record validations, monitoring quality control message, answering a variety of questions on policy and procedure from CJIN users at various technical skill levels, conducting offline log searches in support of criminal investigations, gathering information and providing support for CJIN interface projects. Performing data entry of concealed weapon permit records and criminal history dispositions into state databases. *Minimum Qualifications:* * Associate degree in information technology or related field. * One year of experience working on a help desk or in a desktop support role. * Other combinations of education, certification or experience may be substituted. *_Knowledge, Skills, and Abilities_* * This work requires knowledge of computer science including electronic communication systems; database utilization, computer troubleshooting and problem-solving methods and techniques; mainframe, mid-range, and microcomputers and peripherals; and printers, communications equipment and associated software. The position also requires knowledge of data quality control and system auditing methods and techniques. * Required for proficient performance: Extensive knowledge of network communications equipment; federal and state statutes concerning criminal justice information systems; the organization and operation of criminal justice agencies in Montana; criminal record keeping systems; privacy and security laws, rules and policies; Department of justice rules, regulations, policies, and procedures; maintenance and security related functions; public relations principles; and governmental record keeping requirements and practices. * Skills: The position requires skill in responding appropriately to trouble calls; systematically and methodically isolating problems, either personally correcting problems or coordinating events to correct the problem; communicating well with people of varied technical levels; working with computer systems; and working to determine problems and solutions for computer system issues. The position requires skill in the operation and use of electronic data processing equipment including mainframe, mid-range computers and peripherals, microcomputers, printers, network communications equipment and associated software. * Incumbent must be CJIN certified within six months of hire. / /*Successful applicant(s) will be subject to:* * Criminal History Fingerprint Check * Intensive Background Check * Driving History *HOW TO APPLY: * /To be considered for this position, you must attach a résumé at the time of application/. Tip: When attaching your resume, you must mark the attachment as a “Relevant File”. _Your Résumé_: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job. A complete online state application is not required. To initiate an application, attach the résumé to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson atTerese.Christianson@mt.govviaFile Transfer Service. To request an accommodation with the application process, please contact the HR office. Your service is rewarded with competitive compensation and generousState of Montana Benefits. * Medical, dental and vision coverage * Retirement plans * Generous paid vacation, sick and holidays * Pre-tax Flexibility Spending Accounts * Employee Assistance Program State of Montana employment may qualify for student loan forgiveness under thePublic Service Loan Forgiveness (PSLF) program. This Organization Participates inE-Verify. [E-Verify® Logo] Minorities are under-represented in this position and are encouraged to apply. Title: *CJIN Service Desk (IT System Support) * Location: *Helena* Requisition ID: *24142979*