CL - Computer Operator - Consultant - RAPS Consulting Inc
CLEMSON, SC 29634
About the Job
SCOPE OF THE PROJECT:
This will be a 12-month contract working at the Clemson university information technology center with the possibility of extending 36-months.
DAILY DUTIES / RESPONSIBILITIES:
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT
This will be a 12-month contract working at the Clemson university information technology center with the possibility of extending 36-months.
DAILY DUTIES / RESPONSIBILITIES:
- Monitors, tests, maintains and repairs network and infrastructure elements for Clemson CCIT
- Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
- Configure network and system resources and maintain corresponding system records and documentation. Provides tier ii support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
- Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the tier ii. Provides customer service for all information and/or telecommunication network systems support areas.
- Monitors mainframe, applications and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Meets agreed sla time requirements.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- IP network troubleshooting
- DNS configuration
- Understanding of monitoring tools (Splunk, SolarWinds)
- Microsoft office suite
- Server batch scripting
- Technical writing experience
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- Leadership skills
- Strong customer service
- Self-management
- Web programming
REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT
Source : RAPS Consulting Inc
