Claim Manager - Hull, Light Aircraft & Vertical Unit - American International Group

Make your mark in Aerospace Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

The Aerospace claims team is a global unit providing comprehensive claims service for manufacturers, airlines, airports and general aviation clients.

How you will create an impact

Reporting to the Head of North America (NA) Aerospace Claims, the Claim Manager – Hull, Light Aircraft & Vertical Unit is a key leadership position and you will be responsible for managing the Hull, Light Aviation and Vertical Unit team including direct reporting responsibility for a team of approximately eight adjustors located throughout the US.  You will serve as both a people manager and a technical referral point for NA Aerospace claim team members. You will lean on your established aviation claims adjusting experience and industry presence in your significant client and broker engagement responsibilities, as well as internal stakeholder reporting requirements including critical identification of loss trends and risk management opportunities. You will be required to develop talent from within the team and ensure operational excellence. You will also be responsible for adjusting a selection of the department’s most complex claims, and collaborate with NA Aerospace Claim leaders, Global and NA Aerospace underwriting business leads and stakeholders to deliver a consistent, efficient and customer centric NA Aerospace claim proposition.

• Provide strong technical Aerospace claim leadership across the general aviation sub-class within NA Aerospace Claims aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives
• Delegate, in accordance with Global guidelines, reserving, payment and settlement authority to NA Aerospace claim team members in conjunction with Global International, Specialty and Aerospace Claim management
• Responsible to communicate, update and maintain compliance with established AIG Litigation Claim guidelines, ensure appropriate and timely engagement with AIG Legal department and schedule, coordinate and host cross-functional litigated claim file roundtables.
• Work closely with Specialty leadership and Head of NA Aerospace Claims to ensure appropriate resource levels and skill sets to support the NA Aerospace claim portfolio
• Responsible for timely and accurate reporting of NA Aerospace major claim casualties and catastrophes
• Establish and maintain strong relationships with Global / NA Regional Aerospace underwriting, actuaries, finance, reinsurance, customers and brokers.
• Support underwriting partners in account management and new business development.
• Consistently review existing best practice guidelines and claim adjustment procedures in conjunction with the Head of NA Aerospace Claims and recommend improvements as needed to ensure best practices
• Maintain superior Aerospace claim team skills by supporting / providing technical training, keeping claim staff current with industry custom and practice and recruiting top Aerospace claim talent
• Lead AIG’s North American Aerospace claim industry thought leadership by contributing to and participating in local market seminars, programs and industry events
• Identify and report NA Aerospace claim trends, lessons learned and risk management opportunities to the Head of NA Aerospace claims as well as relevant Aerospace stakeholders (underwriting, actuarial, finance, risk management)
• Support Head of NA Aerospace Claims on all assigned projects and initiatives
• Enable and facilitate NA Aerospace Claims team compliance with all appropriate governmental regulatory and AIG Corporate claims governance guidelines

What you’ll need to succeed

• Proven leadership and personnel management skills
• Extensive Aerospace general aviation claim management experience
• Demonstrated ability to manage a broad range of stakeholders
• Highly collaborative approach across functions and geographies
• Ability to manage and influence team and stakeholders across North America
• Strong technical Aerospace claim capability to manage and oversee AIG’s NA Aerospace Claim portfolio and adjust AIG’s NA Aerospace complex aircraft damage claims
• Established positive reputation and market presence in Aerospace Insurance claim management
• Ability to manage / minimize the total cost of Aerospace claims

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in New York City,the base salary range is $118,000-$178,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.  In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2024 Benefits Overview .

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG AEROSPACE ADJUSTMENT SERVICES INC