Claim Section Manager-Injury -Hybrid - State Farm

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!  Khakis optional. . . 

Starting Salary is $126,500.00-$168,500.00 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. 

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Responsibilities:

By joining State Farm, you can feel good knowing you are helping our customers recover from the unexpected. Our Second Line Leaders are committed to leading and developing our employees to ensure they provide the best service for our customers. 

• Responsible for management of assigned first line leaders and oversight of their teams, which includes hiring, training, coaching, performance management and salary activities
• Leads team toward desired department and company goals to maintain our position as the industry leader
• Sets team culture and vision, creating an inclusive and high performing work environment
• Manages and oversees auto injury claims on behalf of the company
• Responsible for the review and control of the operation's quality claim activities including investigations, claim payments, and adjustment expense payments
• Has authority to make decisions in the best interest of our customers and employees
• Will engage with internal and external counsel on litigation and legislative/regulatory activities
  Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Will have the opportunity to contribute to high level project work that impacts our customers and organizations as a whole
• Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Develops collaborative relationships by working closely with leaders from other claim segments

Where You'll Work:  This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Competitive candidates will demonstrate:

• Prior Property & Casualty Claim handling experience:
  
  • Injury/Casualty claim experience desired
  • Litigation Management experience desired
  • Claim Investigation experience desired
  • Commercial Auto Experience
  • Experience with evaluating injury claims, medical billing and treatment
• Data Analysis
• Experience leading other leaders
• Demonstrated horizontal/peer influence
• Insurance education and/or higher education
• A valid driver’s license is required
• The following leadership capabilities:
  
  • Promote and maintain relentless focus on the customer when making decisions
  • Candidly assess our environment and tackle challenges head-on
  • Inspire and energize people to understand and achieve common goals
  • Exemplify ethical and honest behavior in fulfilling our Mission, Vision, and Shared Values
  • Drive pace to achieve results, based on a clear understanding of goals and initiatives

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).