Claim Specialist-Auto/Property-Hybrid - State Farm

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $59,059 - $79,230 annually, ($29.31 - $39.32/ hour). Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. 

You are also eligible for:

• An annual bonus based on individual and enterprise performance
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
• Industry leading Tuition Assistance Programs
• Wellness and mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

Responsibilities:

Our Claims Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Contacting customers by telephone, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. 

Some of the areas we hire Claim Specialists for could include any of the following:

• Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather-related auto claims
• Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Hail Reconciliation Unit (HRU): Handles claims specific to hail damage
• Home Commercial Claims Services (HCCS) Stewardship: Handles property claims that are non-weather related
• Weather Catastrophe Claim Services (WCCS) Stewardship: Handles weather-related property claims

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments.  Candidates that have previously taken an assessment may be asked to participate in additional testing.
• Visit State Farm Careers for more information on our benefits, locations, and the hiring process.

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