Claim Specialist- Property Field Inspection - State Farm

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $73,824.56 - $114,148.98 annually, $36.64 - $56.65/hour. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. 

You are also eligible for:

• An annual bonus based on individual and enterprise performance potentially up to 15% of annual salary
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
• Industry leading Tuition Assistance Programs
• Wellness and mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Responsibilities:

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accidental and weather-related claims for homeowners, commercial properties, and large losses.  

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.  

Where you'll work:

This position is located in Sunnyvale/Los Altos/Palo Alto/Fremont, CA and is responsible for servicing these zip codes:

94022, 94024, 94028, 94035, 94040, 94041, 94043, 94085, 94086, 94087, 94089, 94301, 94303, 94304, 94305, 94306, 95002, 95054, 95134.

*Competitive candidates should reside within this zip code territory. 

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
• Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel to assist in other territories
• Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Candidates may be asked to work outside of their assigned territory as business needs dictate  

• Bachelor's degree in a related field is preferred or equivalent work experience
• Minimum of 5 years experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Demonstrated knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in California
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools  

Physical Requirements:

• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• A valid driver's license is required

Preferred Skills:

• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection
• Xactimate, XactContents

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).

Visit State Farm Careers for more information on our benefits, locations, and the hiring process. 

State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

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