Claim Specialist - Property Field Inspection at State Farm Mutual Automobile Insurance Company

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $64,965.62 - $100,451.11 annually, $32.24 - $49.85/hour, including a potential yearly incentive pay up to 15% of base salary. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:

• An annual bonus based on individual and enterprise performance
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
• Industry leading Tuition Assistance Programs
• Wellnessand mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.

For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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This position is for a Property Field Inspection Claim Specialist, handling accidental and weather-related homeowners, commercial, and large loss claims. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable® service.

Where you’ll work:

This position is located in Van Nuys, CA and the surrounding area and is responsible for servicing these zip codes:

90263, 90265, 90290, 91301, 91302, 91303, 91306, 91311, 91316, 91324, 91325, 91330, 91335, 91343, 91356, 91364, 91367, 91371, 91377, 91401, 91402, 91403, 91405, 91406, 91411, 91423, 91436.

*Competitive candidates should reside within this zip code territory.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Candidates may be asked to work outside of their assigned territory as business needs dictates.

• Bachelor's degree in a related field is preferred or equivalent work experience
• Minimum of 5 years experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Demonstrated knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in California
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools

Physical Requirements:

• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• A valid driver's license is required

Preferred Skills:

• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection
• Xactimate, XactContents

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).

Visit State Farm Careers for more information on our benefits, locations, and the hiring process.

State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

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