Claims Adjuster - Factory Mutual Insurance Company

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Consults with the insureds and offers FM assistance in loss mitigation, salvage, restoration of production and claims preparation. In addition to seeking assistance within FM, in consultation with a supervisor, the incumbent is authorized to engage recognized independent adjusters, forensic accountants, consultants, engineers or salvage experts. They are also responsible for identifying legal needs, and with the approval of the Operations Claims Manager also recommends engagement of attorneys where subrogation is involved.

Negotiates with the insured to reconcile differences of opinion about the extent of loss and/or coverage to reach an equitable and fair settlement as promptly as possible.

When a loss is settled, forwards the claim with their recommendations for payment to the Operations office where the account is written for final review and approval.

Adheres to Fair Claims Handling requirements relating to claim investigations and payments as outlined in the state/provincial manuals and FM Claims operating requirements.

The incumbent keeps the insured and FM claims offices advised of progress of losses being handled via timely letters and memos. Disagreements relating to coverage and measurement disputes shall be brought to the attention of the Operations Claims Manager Written for review and action.

Jurisdictional licensing may be necessary in some cases.

The position is office based with required field work. The candidate must be willing to travel, sometimes with short notice, and work out of town as needed in order to effectively manage assigned losses.

Experience:

2 or more years of FM claims adjuster, field engineering or account manager experience preferred.

Skills:

• An understanding of claims procedures
• Interpersonal skills including negotiating and consulting
• Excellent written and oral communication skills.
• Must be organized and possess ability to make quick and sound recommendations.
• A high-level business understanding of FM is required as is a working knowledge of company-based technology.

We are considering Mid and Senior Level candidates for this role. The hiring range for this position is $88,400 - $127,100.The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.