Claims Adjuster - Factory Mutual Insurance Company

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. 

FM has an exciting opportunity for a claims Adjuster position, preferably with a commercial property claims or engineering background to work in the Boston office in Norwood, MA. The adjuster investigates, resolves, and settles property damage claims within their assigned authority in an equitable manner to the satisfaction of the client and FM in accordance with policy terms and conditions.  They provide direction and assistance to the client with loss mitigation, salvage, restoration of production, claims preparation and subrogation. In addition, the adjuster retains, manages, and controls internal and external consultants, as needed.

Depending on the experience level, the incumbent is assigned losses, including Property Damage and Business Interruption losses, up to $500,000 without a supervisor and as the first adjuster on losses up to $1,000,000 within the FM Boston Claims Operations geographical area, or as otherwise directed by the Operations Claims Manager. 

• Consults with the insureds and offers FM assistance in loss mitigation, salvage, restoration of production and claims preparation. In addition to seeking assistance within FM, in consultation with a supervisor, the incumbent is authorized to engage recognized independent adjusters, forensic accountants, consultants, engineers or salvage experts. They are also responsible for identifying legal needs, and with the approval of the Operations Claims Manager also recommends engagement of attorneys where subrogation is involved.
• Negotiates with the insured to reconcile differences of opinion about the extent of loss and/or coverage to reach an equitable and fair settlement as promptly as possible.When a loss is settled, forwards the claim with their recommendations for payment to the Operations office where the account is written for final review and approval.
• Adheres to Fair Claims Handling requirements relating to claim investigations and payments as outlined in the state/provincial manuals and FM Claims operating requirements.
• The incumbent keeps the insured and FM claims offices advised of progress of losses being handled via timely letters and memos. Disagreements relating to coverage and measurement disputes shall be brought to the attention of the Operations Claims Manager Written for review and action.
• Jurisdictional licensing may be necessary in some cases.

The position is office based with required field work. The candidate must be willing to travel, sometimes with short notice, and work out of town as needed to effectively manage assigned losses.

Education

Bachelor’s degree in engineering is preferred however equivalent work experience will be considered

Experience

2 or more years of commercial property claims experience or field engineering experience preferred

Skills and competencies

• Interpersonal skills including negotiating and consulting.
• Excellent written and oral communication skills.
• Must be organized and possess ability to make quick and sound recommendations.

We are considering entry and mid-level candidates for this role. The range is $78,500, - $127,100. These ranges are representative of the hiring salary for the role. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. 

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.