Claims Advocate Manager - Gallagher

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Future opportunity for a Claims Advocate Manager. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

Primarily accountable for providing guidance, oversight, and general management to a team of claims professional and/or supervisors. Actively manages advocate workloads and performance as well as leads hiring and training initiatives. Defines team goals while motivating team to perform at highest level; identifies coaching opportunities. Champions compliance, best practice reporting, and continuous improvement efforts. Provides guidance to staff on escalated issues and work with clients, brokers, and internal cross-functional teams to ensure effective and efficient claims advocacy program for assigned clients. Advocates, consults and provides coverage advice to clients as appropriate.

Required: Bachelor's degree or commensurate experience; 7 years' claims related experience. Strong knowledge of claim and coverage issues. Exceptional analytical and problem solving skills. Ability to delegate and allocate resources as appropriate. Strong knowledge and working ability to use all claims and business related software.

Preferred: Supervisory or management experience preferred.

Behaviors: Communicates with clients, carriers, brokers, and internal cross-functional teams in a professional, positive and proactive manner. Demonstrates a thorough understanding of corporate policies and procedures.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.