Claims Analyst - Masco Corporation
Saint Peters, MO
About the Job
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
· Benefits kick in on DAY ONE for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !
· Family building benefits include fertility coverage and adoption/surrogacy assistance.
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
· Paid time off, including in support of volunteer and parental leave needs.
· Educational and training opportunities through company programs along with tuition assistance and student debt support .
· Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !
Where is the work:
This is a Remote position.
Job Summary:
This role is critical in driving a great customer experience through the established account management teams. The position will act as a single source of contact for the customer. This level of contact will drive a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. This will include the handling of all operational transactions and the coordination of credits, exchanges and return order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate growth by eliminating barriers to the claim process. The position will utilize the MDI process and appropriate problem solving techniques to drive performance improvements across the organization.
Responsibilities:
· Provide customer support for distributor exchanges, price adjustments and shipment exceptions (damage, overages, shortages, etc.).
· Process Parts Store and IWD claims for Parts and Equipment through the Claim Center in ComfortSite.
· Manage return orders from issuing RMA to ensuring warehouse receipt.
· Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of claims via Claim Center and direct contact, as needed.
· Provide high quality service through efficient use of all ComfortSite/AS DealerNet and Oracle Operating Systems functionalities related to credit and return order fulfillment and relative to customer activity.
· Coordinate with the transportation provider to maximize efficiency of Return Authorizations from a cost and delivery performance perspective.
· Responsible for assessing product damage, and estimating compensation value.
· Investigate shipping discrepancies with transporters.
· Collaborate with customers to identify opportunities to improve processes.
· Assist with the development and roll out of expanded ComfortSite functionality
Qualifications:
· Bachelor’s Degree in Business, Marketing, Supply Chain or Finance, or equivalent experience.
· 1 - 3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
Key Competencies:
· Demonstrated ability to build strategic relationships within various levels of customer’s organization.
· Must be self-starter and show good judgement for navigating unique situations and customer requests.
· Must have excellent verbal and written communication skills.
· Qwik Fix experience is a plus.
Compensation:
Base Pay Range: $
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
· Benefits kick in on DAY ONE for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !
· Family building benefits include fertility coverage and adoption/surrogacy assistance.
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
· Paid time off, including in support of volunteer and parental leave needs.
· Educational and training opportunities through company programs along with tuition assistance and student debt support .
· Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !
Where is the work:
This is a Remote position.
Job Summary:
This role is critical in driving a great customer experience through the established account management teams. The position will act as a single source of contact for the customer. This level of contact will drive a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. This will include the handling of all operational transactions and the coordination of credits, exchanges and return order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate growth by eliminating barriers to the claim process. The position will utilize the MDI process and appropriate problem solving techniques to drive performance improvements across the organization.
Responsibilities:
· Provide customer support for distributor exchanges, price adjustments and shipment exceptions (damage, overages, shortages, etc.).
· Process Parts Store and IWD claims for Parts and Equipment through the Claim Center in ComfortSite.
· Manage return orders from issuing RMA to ensuring warehouse receipt.
· Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of claims via Claim Center and direct contact, as needed.
· Provide high quality service through efficient use of all ComfortSite/AS DealerNet and Oracle Operating Systems functionalities related to credit and return order fulfillment and relative to customer activity.
· Coordinate with the transportation provider to maximize efficiency of Return Authorizations from a cost and delivery performance perspective.
· Responsible for assessing product damage, and estimating compensation value.
· Investigate shipping discrepancies with transporters.
· Collaborate with customers to identify opportunities to improve processes.
· Assist with the development and roll out of expanded ComfortSite functionality
Qualifications:
· Bachelor’s Degree in Business, Marketing, Supply Chain or Finance, or equivalent experience.
· 1 - 3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
Key Competencies:
· Demonstrated ability to build strategic relationships within various levels of customer’s organization.
· Must be self-starter and show good judgement for navigating unique situations and customer requests.
· Must have excellent verbal and written communication skills.
· Qwik Fix experience is a plus.
Compensation:
Base Pay Range: $
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Source : Masco Corporation
