Claims Analyst Senior Severity - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst Senior Severity to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will make an impact:

• Manage key claims handling inquiries, coverage determination, quantum analysis and legal liability assessments
• Ensure effective vendor management on complex claims within a personal allocation
• Report key claims messages to management and to internal stakeholders
• Maintain broader internal / external stakeholder communication with insured
• Ensure adherence to best practices, policies, and regulatory requirements

Accountabilities:

• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor expense
• Effective communication and management of key advanced complex claims and Inland Marine portfolio messages to internal stakeholders and customers/clients
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation

Technical Skills and Expertise:

• Technically sound and highly knowledgeable in Inland Marine claims, particularly involving vehicle physical damage and contractors' equipment
• Ability to process the sale of salvage with external vendors
• Effectively negotiate with repair facilities and with towing yards for release of equipment often with invoices more than the available policy limits
• Possess policy language skills for accurate and consistent policy wording interpretation in addition to obtaining vehicle schedules and endorsements
• Have thorough knowledge of legal, regulatory and procedural requirements

What you will need to succeed:

• Multiline claims adjuster experience is a plus
• Must be detailed oriented, have problem solving skills, be self-motivated, proactive, and have forward thinking skills
• 5 years’ work experience in Specialty Inland Marine Claims
• Experience in Inland Marine, General Commercial Property, Business Interruption, Motor Truck Cargo, Contractors Equipment, Builders Risk, Reinsurance, and Captive Programs
• Ability to communicate information clearly and concisely both orally and in writing
• Strong interpersonal skills, effective time management and organizational skills
• Proficient computer skills

Ready to take your career to the next level?  We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.