Claims Associate - Liability ON-SITE in Chesapeake, VA - Sedgwick Claims Management Services, Inc.
Virginia Beach, VA
About the Job
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Claims Associate - Liability ON-SITE in Chesapeake, VA
ON-SITE ROLE at:500 Volvo Parkway, Chesapeake, VA. 23320
Summary of Position (Job Purpose) - Major purpose and functions of the position.
This position is a support role for the Risk Management team. The main duty of the Claims Customer Service Associate is to connect with customers post-incident, assess their situation and determine next steps for resolution. This role will regularly interact with our third-party claim’s administrator and internal claims team and spend significant time on the phone talking to customers.
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance
- Effective communicator, responding timely to customers concerns while following protocols and guidelines
- Empathetic listener, providing customers an opportunity to be heard
- Reasonable problem-solver, to assist in next steps towards finding appropriate solutions for all
- Ability to de-escalate situations involving dissatisfied customers, providing consistent assistance and support
- Maintaining best-in-class customer service with a good attitude, despite stressful or busy times
- Ability to multi-task, take feedback and have flexibility to change course as directed
- Addressing customer needs with gift cards
- Collaborate with internal and external claims staff to improve customer service
- Special projects and other duties as assigned by Risk Management leadership
Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
- Must be computer proficient (i.e., Outlook, Word, Excel)
- Excellent verbal and written communication skills, along with phone and email etiquette
- Best-in-class Customer Service: Makes customers and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; meets or exceeds customer expectations
- Must be very organized with strong multi-tasking skills
- Strong attention to detail
- Self-starter; ability to work alone
- Must understand and be able to maintain confidentiality
- High level of dependability, this is a M-F onsite role
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
