Claims Coordinator at Alera Group

 

Alera Group Midwest, formerly Lighthouse Insurance group is seeking a Claims Coordinator to join our Property & Casualty team in Grand Rapids, MI.  

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization!

 

The Claims Coordinator will be responsible for managing and coordinating all aspects of the claims process for our property and casualty clients. This role involves communication with clients, insurance carriers, and internal teams to ensure a smooth and efficient claims experience. The ideal candidate will have excellent organizational skills, attention to detail, and a strong customer service orientation. This position reports to the Director of Strategic Partnerships.

 

• Receive notices of incidents and potential losses - determine next steps and if coverage applies
• Receive, review, and process claims documentation from clients and insurance carriers. Ensure all necessary information is collected and accurately entered into the system
• Maintain accurate and organized records of all claims activities. Prepare and submit required reports and documentation to insurance carriers and clients
• Work closely with insurance carriers to facilitate the claims process, including follow up, negotiations, and resolution of any issues
• Ensure all claims activities adhere to industry regulations and company policies. Stay informed about changes in regulations and procedures
• Identify and resolve any issues or discrepancies in claims processing. Escalate complex cases to senior staff or management as needed
• Deliver exceptional service to clients, ensuring their needs are met and providing support throughout the claims process. Exercise independent judgment and decision-making
• Support claims process through research and expertise
• Identify problematic claims and take action to mitigate potential adverse effects
• Serve as a technical resource to sales and service teams to answer coverage and procedural questions
• Assist Claims Consultant with loss reports and present them to large middle-market clients
• Maintain proper documentation and use of Agency management systems
• Create and maintain a positive work environment – build trust, open communication, creative thinking & cohesive teamwork
• Support Alera Group culture by leading by example
• Performs other duties and projects as required

• 1-2 years of experience in a claims handling or insurance-related role within Property and Casualty
• Possess or willing to obtain a Property & Casualty license
• Ability to read, analyze, and interpret insurance coverages
• Understands proper management of workers’ compensation claims
• Good customer service and interpersonal and analytical skills
• Self-starter, imaginative and creative with good communication skills (verbal and written)

Compensation Structure

• Competitive base salary
  

Location

• Grand Rapids, MI (hybrid)

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

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