Claims Director - Gpac

JOB SUMMARY:

We are looking for a detail-oriented Director of Claims to join our insurance team. You will gather claim information from clients and report to carriers. You will also manage client inquiries, review policies, and discuss deductibles, coverages, and liability determinations. To be successful, you should have excellent organizational and people skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF DIRECTOR OF CLAIMS:

• Provides advocacy for small, middle market, and high-profile clients reporting claims activity.
• Provide follow-up with claim acknowledgments and adjuster assignments.
• Refer emergency restoration service contractors/ and or adjusters as needed on property losses.
• Inputs general claim information in the agency management system and diary appropriately for status.
• Notifies management of large loss activity in accordance with procedures.
• Acts as an in-house resource and communicates proactively with clients, production and service staff claims team, and management.
• Expeditiously responds to producer inquiries.
• Maintains diary for follow-up and documentation in the agency management system.
• Communicates verbally and via email with the insurance company claim adjusters till the resolution of the claim.
• Reviews carrier coverage position correspondence and concur/ dispute appropriately.
• Navigates the various insurance company online claims websites and databases to obtain information.
• Prepare and provide quarterly claim reviews for clients along with participation from carriers.
• Acts as an advocate for clients on all lines of claims with the assigned carrier
• Educates staff and clients on various claim administration issues.

JOB REQUIREMENTS:

• At least 5 years of experience in claims
• Knowledge of personal lines and commercial coverage.
• Possess your P&C license
• Excellent critical thinking and decision-making skills.
• Good administrative and organizational skills.
• Strong customer service skills
• Ability to work under pressure
• Computer literate and proficient in MS Office
• Knowledge of EPIC preferred.

Job Type: Full-time

My name is Hannah Lowry and I look forward to hearing from you and discussing your career aspirations! This call is 100% CONFIDENTIAL.

Hannah Lowry

Executive Search Consultant- Insurance Division

gpac

(605) 705-4639

Hannah.Lowry@gogpac.com

Insurance Agencies Owners or Hiring Authorities: If your team needs any position filled, we can also assist in presenting qualified talent.  Please reach out for a consultation today!

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.