Claims Operations Team Lead - Plymouth Rock Assurance

The Administrative Team Lead provides oversight to the NJ Operations Group and supports the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.

 Essential Functions and Responsibilities

• Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.
• Collaborate and assist within a team environment to provide support for Claims Operations.
• Handle non-call related First Notice of Loss and set up cross claims.
• Generate initial correspondence and letters to customers and claimants.
• Oversee claim loss and expense payments as needed.
• Provide assistance with testing new systems, features, or enhancements.
• Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.
• Perform other duties as assigned, including assisting with subrogation processes.

Qualifications and Education

• Experience in acting as a leader on a team (formally or informally)
• 1-3 years of Auto Insurance experience required
• College degree preferred; high school diploma required
• 2+  years of customer experience required
• Proficiency in PC use; background in Microsoft Windows, Word and Excel desired.
• Strong written and oral communication skills.
• Strong multi-tasking abilities

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.