Claims Service Rep - Contact Center - Slide

Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry!

To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins!), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?!

This position is Full Time Monday - Friday

No evenings, No Weekends

What you will be doing:

• Provide customer support via incoming calls, acting as the first point of contact after property damage.
• Gather customer details and validate insurance coverage.
• Create claim reports for the transition to a Claims Examiner.
• Respond in a timely manner to all customer inquiries.
• Accurately enter customer details into the database.
• Ensure that QA metrics are met regarding customer satisfaction and call management.
• Identify and escalate complex issues to leadership for resolution, as needed.
• Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented.
• Perform other duties, as assigned.

What you have:

Education, Experience, and Licensing:

• High School diploma required.
• 2+ years' experience in a Contact or Call Center environment required.
• FNOL experience preferred.

Qualifications/Skills and Competencies:

• Effective communication skills.
• Strong problem-solving skills.
• Ability to remain calm under pressure.
• Strong organizational and time-management skills.
• Proven ability to be adaptable and flexible.
• Strong attention to detail.
• Friendly, patient, and empathetic demeanor.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!

Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide!

2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 TOP WORKPLACE - Tampa Bay Times and USA Today