Claims Service Representative - Farm Bureau Financial Services

Claims Service Representative

**Will be filled at the appropriate level based on experience**

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As an Auto Claims Service Specialist, you will handle auto physical damage claims that do not require field investigation. You will act as the hub between the customer, repair facility and claim staff to provide world class service by handling claims in a prompt, efficient and courteous manner. While handling claims, you will prepare detailed and organized running notes and documentation in accordance with established procedures. Requests for internal and external customers, departmental staff, and other FBL personnel will be handled according to FBL Financial Group, Inc. policies at all times. As an Auto Claims Service Specialist, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, attorneys, repair facilities, and others.

· Act as the hub between the client/member, repair facility and claims staff to provide world class customer service for auto physical damage claims.

· Make same day contact with the client/member to provide support once agreement on repairs is made with the PARS or Open Shop repair facility.

· Coordinate the assignment of a rental vehicle to the client/member and manage the rental during the repair process.