Claims Supervisor - Erie Insurance
Mechanicsburg, PA 17050
About the Job
Harrisburg Branch Office
Department of Position: Claims Department
Work from:
Harrisburg Branch Office Salary Range:
$74,622.00-$119,202.00*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in ServiceĀ® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Assists the claims manager or Senior Material Damage Supervisor in overseeing the Material Damage Section and handling material damage claims.
- This position will oversee aMaterial Damage team.
- Must have or be willing to obtain aPA Motor Vehicle Physical Damage Appraiser License.
- The selected candidate will ideally residein close proximity to the Harrisburg BranchOffice located at4901 Louise Drive Mechanicsburg, PA 17055-4878
- Good time management and organization skills preferred
Duties and Responsibilities
Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
Reviews claim correspondence and provides counsel on further action.
Reviews claims in process on a regular basis and takes appropriate follow-up or closing action.
Directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage auctions and salvage yards on behalf of the company.
Handlesmaterial damage claims complaints and inquiries.
Reviews production results and field office procedures with the Senior Material Damage Supervisor or claims manager to assess adjuster performance and compliance. Implements and monitors related systems and procedures as required.
Maintains working knowledge of material damage adjusters' files.
Assists in handling the maintenance and disposal of company-owned vehicles.
Assists in training branch claims personnel and provides material damage expertise and service to Agents.
Acts on behalf of the Senior Material Damage Supervisor in the incumbent's absence.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident
The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
Competencies
Collaborates (Leader)
Self-development (Leader)
Customer Focus (Leader)
Instills Trust (Leader)
Persuades (Leader)
Decision Quality (Leader)
Drives vision and purpose (Leader)
Nimble Learning (Leader)
Cultivates Innovation (Leader)
Develops Talent (Leader)
Plans and Aligns (Leader)
Ensures Accountability (Leader)
Values Diversity (Leader)
Optimizes Work Processes (Leader)
Qualifications
High school diploma, or equivalent, required. Two to three years of previous experience in an auto body shop, including writing estimates, or equivalent, required. Three years of previous experience in material damage appraisal work, experience as a Claims Supervisor, or equivalent, required. Appropriate license as required by state. Some previous supervisory experience preferred. Position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Valid driver's license and the ability to operate a motor vehicle.
Physical Requirements
Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Occasional (
Driving; Occasional (
Pushing/Pulling/moving objects, equipment with wheels; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
Climbing/accessing heights; Rarely