Claims Supervisor – Technical Third-Party Oversight (TTPO) - American International Group

Claims Supervisor – Technical Third-Party Oversight (TTPO)

Join us as a Claims Supervisor to play a highly influential role in protecting our clients and growing our business.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency. 

How you will create an impact

• Acts as a key member of the TTPO WC claims management team.
• Serves as the direct manager for assigned TTPO WC staff. Provides leadership and guidance on claim technical, customer and organizational issues.
• Conducts regular file reviews (both Open File Reviews and routine diary) to assess file quality, ensure compliance with TTPO WC and AIG Claim Handling Guidelines, and provide feedback on claim investigations, reserves, action plans and resolution strategies.
• Provides reserve and settlement authority on TTPO WC claims within designated authority.
• Needs experience managing Major Loss and CAT claims.
• Multiple jurisdiction experience and licensing preferred.
• Conducts regular performance assessments (mid-year and annual) and provides information/recommendations to management on annual TDC and STI adjustments, and promotions, if applicable.
• Communicates and collaborates with internal and external customers on issues impacting TTPO WC claims and programs.
• Reviews and escalates, if needed, potential TPA E&O claims.

What you’ll need to succeed

• Minimum of 10+ years of workers compensation claim management experience
• People/Performance Management experience
• Bachelor’s degree from a four-year college or university (preferred)
• Ability to make independent decisions within prescribed authority limit.
• Strong (oral/written) communication and interpersonal skills.

Ready to accelerate your career? We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.