Claims Technician - WCF Insurance

Position

The claims department has an immediate opening for someone who can demonstrate the WCF values to join their team as a claims technician. This is a full-time, non-exempt position that works out of WCF's Sandy, Utah headquarters. Hybrid: work from home 2 days a week.

Responsibilities

The claims technician provides administrative support to our claims adjusters to ensure excellent service to claimants, policyholders, medical providers, and other customers. This includes:

• Answering phones and providing information to callers. Making outgoing calls to providers and billing offices.
• Typing correspondence and mailing them by the state mandated timeframes.
• Transcribing recorded statements and dictation. Remove we no longer transcribe.
• Preparing medical record packets for independent medical evaluations and law offices.
• Preparing other documents and performing other duties as required.
• Understanding of medical terminology.
• Schedule appointments for the injured worker.
• Assist the Adjusters with billing and treatment notes.
• Requesting prior records and follow up on submissions.
• Generating California benefit notices and legal correspondence.

Qualifications

The most qualified candidate will have:

• High school diploma (or equivalent);
• Two years of experience in a related office environment;
• Microsoft literacy and computer savvy;
• Transcription skills and demonstrated ability to type at least 40 wpm;
• Excellent organizational skills and punctuality;
• Interpersonal and telephone skills;
• Flexibility to accommodate changing workloads and assignments, and;
• Outstanding communication skills and ability to work effectively within a team.
• Excellent attention to detail.

An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they've applied for the position.

WCF INSURANCE DE&I MISSION

Promote and embrace a diverse, inclusive, equitable, and safe workplace.

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.