Classified Hardware Analyst - 1752 - KeyLogic Systems

Position: Classified Hardware Analyst
Location: Albuquerque, NM
Salary Range: $63,000 - $73,000 per year
Clearance: Active Q Clearance

KeyLogic is seeking a Classified Hardware Analyst to support the IT program at a major national laboratory. 

Provide classified end-user support with processes for managing and delivering services associated with classified enterprise networks that are ITIL® conformant, resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices used to access enterprise classified networks. Requests are received via phone calls, emails, chats, and web submittals. Classified end-user support is delivered either remotely or deskside to best suite the needs of the customer. Classified end-user support is responsible for (1) delivering remote and/or deskside IT support by creating, maintaining, and using knowledge articles; (2) performing basic troubleshooting to resolve, capture, report, and escalate incidents and requests. Support for the multi-user rooms (e.g., Skype rooms, classrooms) and video and collaboration technologies will be required.

Responsibilities:

• Perform daily monitoring, maintenance, and repair of physical and virtual Server based systems.
• Support assignments to resolve technical issues affecting hardware, operating systems, or applications.
• Work with vendors or external partners to diagnose and resolve issues.
• Following instructions, maintain systems by applying Operating System or Application patches, install new or replace hardware, and apply configuration changes to improve or restore system performance.
• Perform system capacity analysis and planning.
• Assist users in accessing and using business systems.
• Work within the team to evaluate and disposition classified hardware.
• Including but not limited to: thin clients, desktops, laptops, servers, printers, scanners and other peripherals.
• Interface with end users and sysadmins to answer questions regarding procuring and disposing classified computing hardware/equipment.
• Work with vendors on the availability, security, and compatibility of hardware.
• Research and document potential security concerns on new and existing hardware.
• Coordinate with ISSOs/ISSMs on approvals and exemptions for peripherals/hardware.
• Assist with implementing, testing, and administering new and existing classified endpoints.

Qualifications:

• Bachelor's degree in Computer Science or related field. In lieu of BS degree, 6 years of related experience, or AA in related field and 3 years related experience.
• Active DOE Q clearance would be preferred, however, if the candidate is qualified, the team would accept an L or uncleared candidate.

Desired Experience:

• Experience with automation solutions (PowerShell, testplant, VB, etc) for process improvement efforts.
• Ability to team/collaborate with cyber security teams to develop plans for NIST/IATT controls for implementation of new enhancements.
• Experience with deploying / configuring Linux environments or connecting windows servers to Linux service providers through middleware configurations.
• Needs to be an energetic, self-motivated individual who enjoys working in a collaborative team environment.
• Experience with cloud/VM management technologies (self-service)