Clerical Assistant - Student Services - Wake County Public School System

POSITION TITLE (Oracle title)

CLERICAL ASSISTANT

WORKING TITLE

Clerical Assistant

SCHOOL/DEPARTMENT

School Site/Department

LOCATION

School Site/Department

PAY GRADE

Noncertified Grade 18

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) 

POSITION PURPOSE:

Supports the activities of an office or school by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps;

• Excellent customer services skills;

• Excellent organizational skills;

• Effective interpersonal skills to deal with a diverse public;

• Ability to be discrete and maintain confidentiality;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.;

• Ability to minimize errors with attention to detail;

• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.

EDUCATION, TRAINING, AND EXPERIENCE

• High School diploma or equivalent.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience in a clerical or human resource related area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).

2. Receives and returns phone calls to employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office or school.

3. Investigates specific questions, concerns, and issues to provide answers and/or resolutions.

4. Attends all required meetings and trainings.

5. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, parents, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. 

EFFECTIVE DATE:  10/2023

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.