Clerical Receptionist I - Zenith American

JOB TITLE:

Clerical Receptionist

DEPARTMENT:

Pension (Las Vegas)

REPORTS TO:

Tracy Thompson

JOB DUTIES:

Provide services for the Claims, Contribution Accounting or Pension Department.

Responsibilities include:

• Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.
• Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.
• Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).
• Keeping reception area stocked with forms and booklets.
• Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.
• Assist in completion of income forms from various agencies.
• Assists in processing of Annual Certification Letters.
• Cuts checks.
• Document ETK system as required.
• Must meet the department's quality and production standards for this job, as provided on the work standards grid.

JOB REQUIREMENTS:

Minimum Education & Experience

• HS or GED.
• Minimum of one year experience as a Receptionist in a professional office.
• Bilingual required.

Mental/Visual Concentration or Manual Dexterity

Requires normal concentration easily learned, simple movements

Computer Operations

• Must be PC literate.
• General knowledge of MS Word, and MS Excel.
• Typing score of 35 WPM general knowledge of 10-key.

Physical Work Environment

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
• May be subject to interruptions
• May be required to lift a maximum of 25 lbs
• Meets established attendance and punctuality guidelines

COMPETENCIES:

Customer Focus

Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

Quality Focus

• Looks for opportunities to provide the highest quality service.
• Maintains appropriate documentation
• Works with other employees/departments to ensure timely and quality service

Analysis

• Some analytical/problem solving skills
• Some research skills
• Mathematical proficiency preferred.

Planning

• Solid organizational skills
• Ability to prioritize and multi-task

Communication

• Solid written, verbal, and presentation skills
• Listens actively and communicates effectively with participants, co-workers, Clients, Employers and Vendors.

Interpersonal Relations

• Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.
• Uses courtesy in communication and working with others.
• Works with other employees/departments to ensure timely and quality service
• Patience and rapport with others required.

Teamwork

• Works well in a team environment with minimal supervision
• Contributes to team tactics to meet defined goals
• Supports a work environment that is conducive to team productivity
• Accepts team decisions and works toward implementation

Positive Attitude

• Highly motivated
• Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change

Integrity

• Approaches all business decisions and actions guided by sound personal and professional beliefs
• High level of credibility and confidentiality
• Earns trust by dealing honestly and following through on commitments

SALARY:

Grade 2

TESTING:

Testing Requirements

• Pre-employment Test for new hires to ZAS
• Typing Test.
• MS Word, Excel and 10-key.

BID INSTRUCTIONS:

Interested applicants should apply through our new ATS system

https://zenithamerican.applicantpro.com/internaljobs/ by COB Monday, October 7, 2024. EMail

recruiting@zenith-american.com If you have any questions. The link can also be found on our intranet.