CLERICAL SPECIALIST- CUSTOMER SERVICE - Wayne County Government

ELIGIBLE PERSONS

At the time of application and appointment, applicants must have:

• A high school diploma or its equivalent
• At least four (4) years of full time paid clerical experience performing the following duties: data entry, processing and reviewing documents, handling public contact inquiries and maintaining files; AND
• At least one (1) year full-time paid cashiering experience.

TYPES OF ASSESSMENTS

A written assessment (100%) will be administered covering knowledge of basic math skills, general office practices, general clerical practices and procedures and related knowledges. Online virtual testing and testing at Wayne County Community College - Northwest Campus and the Guardian Building is available.

Candidates must pass all the tests in order to be placed on the eligibility list.

In the event that the number of eligible applicants is equal to or less than the number required for certification, the Department of Personnel/Human Resources may substitute for the above tests an evaluation of experience and training or other such tests as the Department may deem desirable to determine the competence of the applicants.

PURPOSE

The purpose of this examination is to establish an eligible list from which to fill present and future vacancies. The eligible list will remain in effect for six (6) months but may be extended.

The eligible list resulting from this examination will be used only when there are no persons available on the current established Clerical Specialist/Customer Service, 2946 OC. This is a continuous examination and ranking on the eligible list will be subject to change as names are added to and removed from the list.

GENERAL INFORMATION

Pay Rate and Fringe Benefits: Appointments will usually be made at the minimum rate with annual increases where applicable. Payment is on a bi-weekly basis. Employees receive liberal fringe benefits, which include vacation pay, sick leave pay, health care insurance, optical, dental, long term disability, life insurance and a retirement plan.

How to Apply: Apply online at www.waynecounty.com/jobs.The application will be used for determining eligibility for admission to the examination and as a basis for rating experience and training.

Investigation and Probationary Period: An investigation of character and past employment will be conducted. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent, in accordance with the provisions of the collective bargaining agreements.

Veteran's Preference: Honorably discharged war veterans who receive passing grades on examinations will have ten (10) points added to their final earned examination scores and those who have a service-connected disability will have five (5) points added to their score, for a possible total of fifteen (15) additional points. Requests for and proof of eligibility must be submitted at the time of the examination.

Appeal of Rejection: Persons denied permission to compete in an examination may make a written appeal to the Wayne County Civil Service Commission for a final decision. An appeal must be filed within twenty (20) days following the mailing of the rejection stating the basis on which the application should be accepted.

Review of Examination: A request to review an examination must be made in writing within twenty (20) days after the notice of result of the examination is mailed. An appeal concerning the rating received must be made in writing within twenty (20) days after the review. An appeal must state the basis on which it is claimed that the rating is improper.