Clerk - Paragon

POSITION SUMMARY

This position is under the direct supervision of the Manager for assigned high profile site and performs a variety of security-related duties. In this position, you will serve as a professional, friendly and informed point of contact for all incoming site employees and visitors; observe and report activities and incidents at assigned locations, providing for the security and safety of client property, visitors, and personnel. May act as the site resource for client and visitor requests and services as well as may control access to facility through the admittance process. May monitor entrances and exits and act to prevent unapproved or unlawful entry.

Additionally, in this role you will welcome and host special envoys and on-site visitors, determine nature of business, and may announce visitors to appropriate personnel. Performs other security or administrative services as required for the site. May be exposed to stressful situations.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include function, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Duties Include

1. Acts as a receptionist for client facility; controls access to facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner in order to expedite their admittance to the facility.
2. Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department.
3. Communicates in a manner that is open, honest and responsive in all situations; to the extent authorized, provides information regarding the site and surrounding area as requested by visitors.
4. Provides administrative support, such as taking and delivering messages or may transfer calls to voice mail when appropriate personnel are unavailable (as applicable); may accept mail and special delivery packages; may assist with additional special projects as necessary.
5. Prepares logs or reports as required for site; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
6. Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site.
7. Performs additional security services functions as permitted under any required Security Officer license and as specified for the assigned site.
8. Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.