Clerk (Los Angeles and Orange County Areas) - Public Health Foundation Enterprises, In

SUMMARY

Application Deadline:  August 30, 2024, by 5:00 pm.

Hire Date: November 4, 2024

Areas: Any of the PHFE WIC sites (Los Angeles and Orange County Areas)

Full-time position with excellent benefits.

This position is funded through September 30, 2025, with the possibility of an extension depending on funding.

On-site position (this is not a remote/hybrid position)

If qualified, you will be invited to attend a mandatory Job Preview Date: 

September 19, 2024, from 5:00 pm-6:00 pm

PHFE WIC, a program of Heluna Health, employs staff who assist with providing healthy food, nutrition education, breastfeeding support and family resources to women, infants and children in the Los Angeles and Orange County areas.  

Under the guidance of Federal, State, Heluna Health and Public Health Foundation Enterprises WIC (PHFE WIC) policies, this role supports WIC Center operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:

• Ensure efficient WIC Center operations by completing all assigned tasks efficiently, including guest greetings, WIC screening, enrollment and document collection.
• Provides excellent customer service to all clients, staff, and visitors, addressing their needs promptly and professionally.
• Conducts effective breastfeeding and nutrition education sessions for individuals and groups, ensuring they understand and utilize the information provided.
• Issues WIC cards
• Provides WIC Program Information
• Schedules appointments
• Performs office duties and conducts outreach
• Serve applicants and participants using current computer applications.
• Complete tasks directed by the Supervisor.
• Other duties may be assigned.

NON-ESSENTIAL FUNCTIONS

• Keep the WIC Center clean, safe and clutter free, ensuring a welcoming environment for all participants.
• Actively participates in community outreach projects and represents PHFE WIC at various events to increase program awareness.
• Maintains a daily productivity log.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Strong verbal and written communication skills in English.
• Ability to read and understand instructions, correspondence, and memos.
• Effectively communicate in one-on-one and small group settings.
• Practice good listening and comprehension skills.
• Maintains confidentiality of WIC operations and sensitive information.
• Basic arithmetic skills.
• Proficiency in PHFE WIC internal computer applications and relevant software.
• Must possess a reliable cell phone, home phone, or message phone. All phone numbers must be current and operational.
• Must be able to secure timely transportation to fulfill the requirements of the essential job duties for this position (e.g. floating to other WIC Centers, trainings, meetings, outreach, main office, and transporting supplies).

Education/Experience

• High School diploma or (GED) required
• Minimum of one-year of continuous experience in a customer service role

 Other Skills, Knowledge, and Abilities

• Use practical judgment to follow written, oral or diagram instructions.
• Problem solves effectively in a dynamic work environment.
• Adapt to frequent change, delays, or unexpected events.
• Demonstrate attention to detail and follow-up.

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Stand                                   Frequently
• Walk                                     Frequently
• Sit                                         Constantly
• Handling / Fingering         Constantly
• Reach Outward                   Occasionally
• Reach Above Shoulder      Occasionally
• Climb, Crawl, Kneel, Bend Occasionally
• Lift / Carry                            Occasionally - Up to 10 lbs.
• Push/Pull Occasionally -   Up to 10 lbs.
• See                                       Constantly
• Taste/ Smell                        Not Applicable

KEY

• Not Applicable (Not required for essential functions)
• Occasionally      (0 - 2 hrs./day)
• Frequently           (2 - 5 hrs./day)
• Constantly           (5+ hrs./day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)