Clerk Wound Care - PD - Salinas Valley Health

We're committed to bringing passion and customer focus to the business.

Department:
OP Wound Care

Reports directly to the Clinical Manager and works with physicians and other staff members to process patients from intake through discharge. This position is directly responsible for all facets of obtaining pertinent information such as patient demographics, financial and insurance data, registration, payment posting, co-pay payment, deductibles and other collection for the WHC. Enters appropriate information into the computer system to register and/or discharge patients.

This position's critical requirements demand a very high accuracy rate, daily high volume, and fast processing environment. Must possess skills to work quickly and accurately, as well as, process information effective and efficiently in a multi-tasking environment related to all job duties. Must be or become knowledgeable in HMO's, PPO's, First Aid, Workers' Compensation, capitated insurance's and other payors and be able to understand and read insurance cards to determine and enter correct information. Position requires strong computer skills, ability to learn the WHC's computer systems. Duties include moderate to heavy typing, filing, data entry, telephone communications with WHC clients and/or patients.

Position requires strong communication and customer services skills and the abilities to process patient information consistently and accurately. Must possess skills and have the ability to operate computers and various office equipment and computers.

1. Interviews patients to obtain accurate demographic information and register patients.

2. Obtains patient's financial information, required pre-certification and/or authorization from Primary Care Physicians or companies, and accurately enters data in computer for registration and billing process.

3. Accurately and consistently informs patient of insurance coverage policy for co-pays, minimum due at the time of service and non-covered charges.

4. Determines patient's primary and secondary insurance, enters correct insurance mnemonic information to bill insurance companies correctly. Obtains required signatures and collects copies of insurance cards, has patient sign appropriate waivers, or an authorization for treatment. Reviews patient admission information for discrepancies or missing data in order to correct or obtain data for registration and billing. Contacts companies for workers' compensation and/or exam authorization as required.

5. Retrieves, initiates and/or prepares paperwork/reports; accurately processes paperwork for each registered patient's medical records.

6. Consistently and accurately obtains and prepares forms and other documents needed for patient history, tests, exams procedures and/or communications.

7. Reviews chart for test, procedures, supplies, medications, etc., and physician's notes enters all charges for discharged patients upon discharge, collects co-pays, and amounts due at the time of service and accurately enters payments into the computer and prints receipt.

8. Consistently and accurately collects co-pays, Rx payments, and other payments due at the time of service. Accurately enters payments in computer and generates receipts.

9. Obtains and accurately completes schedule with complete patient and test/procedure information.

10. Consistently shows initiative during slow times to conduct general office procedures, filing of charts and forms, computer data entry, and receptionist duties, other duties as assigned.

11. Accurately follows Hospital protocols and completes instructions in a timely manner. Initials off each completed task as directed.

12. Answers phones by the second ring, utilizes WHC's specific greeting and identifies self by name.

13. Maintains courteous, professional environment to initiate quality care to patient/family and exercises professional and public relations skills.

14. Routes completed forms and/or information according to protocol to companies and/or patients. Accurately follows WHC/Hospital protocols and completes instructions in a timely manner. Initials off each completed task as directed.

15. Prepares accurate payment journal record, completes assigned closing duties and signs journal verifying 100% accuracy and completion of duties. Reports any over/shortages to Clinical Manager.

16. Pulls, maintains, pulls and files medical records.

17. Answers phone by the second ring. Takes and delivers accurate messages when necessary. Messages must be legible, signed, dated, and delivered as soon as possible.

18. Assists and performs routine environmental services tasks.

19. Performs other duties as assigned

Education: Work requires knowledge generally acquired through a high school education or GED.

Licensure: None.

Experience: One (1) year data entry and medical office experience. A minimum of (2) years experience in a front office medical setting required. Bilingual skills preferred.

The hourly rate for this position is $29.90 - $32.96. The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:
• Union: NUHW

• Work Shift: Variable

• FTE: 0.0

• Scheduled Hours: 0

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!