Client Account Manager, GPS Senior Manager - Deloitte
Austin, TX 73301
About the Job
Position Summary
We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator
As a Client Account Manager (CAM) in Deloitte’s Government & Public Service (GPS) practice, you’ll work with senior leaders on the State of Texas account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm
You will align with Deloitte’s businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e
Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals
You’ll share what other account teams are doing and help to innovate new approaches
You will be the important link between the larger firm and the account team.
How You’ll Operate
You will support account leaders, flexing the role you play as you deliver against account priorities, serving as:
Catalyst to spur the realization of the account’s vision and goals, accelerating growth objectives;Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client service delivery;Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and anOperator to effectively and efficiently manage across the account operating model to optimize performance and client service results.
Work You’ll Do
You will develop and manage initiative and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:
Manage Financial Performance and Delivery Excellence
Coordinate financial analysis and reporting, opportunity tracking and internal reportingSupport programs that further the account plan and growth objectivesIdentify areas for improving operational efficiencies that support the account's operational and financial metricsManage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities
Build and Sustain Relationships
Plan and execute account leadership meetings and retreats, support leadership developmentManage the end-to-end operational relationship management activities, working closely with appropriate leaders to deliver efficiently and effectively through complex processesProvide inputs to the Client Relationship Assessment (CRA) plan and approach; oversee the implementation of CRA plan, report and track on the CRA plan and CRA resultsManage account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processesIdentify and create relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy
Deliver the Firm
Manage and oversee activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliverKnow and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectivesCreate and coordinate account materials and content in support of account leaders, pursuits and proposals in order to meet client objectivesUnderstand, adopt, and create leading practices and own tasks with confidence
Lead and Develop Others
Support account talent strategy and culture-building initiatives, Foster an inclusive and positive team cultureManage team communications and eventsManage account onboarding and offboarding and account team collaboration tools
Understand the Business
Understand complex client requirements and the impact on the business; work with team to suggest improvements to processes and suggest automations that reduce the overall cost to deliverManage day-to-day market, client, and competitive intelligence activities that facilitates profitable account growth, working closely with appropriate leaders to deliver efficiently and effectivelyWork closely with client account leaders to identify client issues; suggest and support the delivery of unique client experiences to strengthen relationships and engagement with Deloitte
The Team
At Deloitte, clients are at the heart of everything we do
As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support
CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom)
CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Qualifications
Required:
Bachelor’s degreeDemonstrated account management or consulting experienceMinimum 10 years of work experienceStrong organizational skillsStrong project management skillsAbility to adapt to a changing environmentAbility to take initiative in ambiguous situationsAbility to navigate in a fast-paced environment with shifting priorities and meet quick-turn deadlinesExceptional interpersonal and communication skills; able to tailor written and verbal communications to specific audiencesProficient in Microsoft Office suite – strong PowerPoint and Excel skills criticalExcellent analytical and problem-solving skillsExperience mentoring/coaching othersPrimary work location is in-person from the Austin, TX Deloitte officeMust be legally authorized to work in the United States without the need for employer sponsorship, now or anytime in the futureAbility to travel 25-30%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Experience working in a professional services firmExperience working in the public sector and/or with public sector clients
Information for applicants with a need for accommodation:
EA_ExpHire
EA_GPS_ExpHire
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte
Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization
We value our people and offer employees a broad range of benefits
Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively
It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges
This makes Deloitte one of the most rewarding places to work
Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities
We are creating trust and confidence in a more equitable society
At Deloitte, purpose is synonymous with how we work every day
It defines who we are
We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments
Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP
Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Requisition code: 194655AccoladesBusiness Development and Account Management
| Account Management
We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator
As a Client Account Manager (CAM) in Deloitte’s Government & Public Service (GPS) practice, you’ll work with senior leaders on the State of Texas account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm
You will align with Deloitte’s businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e
Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals
You’ll share what other account teams are doing and help to innovate new approaches
You will be the important link between the larger firm and the account team.
How You’ll Operate
You will support account leaders, flexing the role you play as you deliver against account priorities, serving as:
Catalyst to spur the realization of the account’s vision and goals, accelerating growth objectives;Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client service delivery;Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and anOperator to effectively and efficiently manage across the account operating model to optimize performance and client service results.
Work You’ll Do
You will develop and manage initiative and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:
Manage Financial Performance and Delivery Excellence
Coordinate financial analysis and reporting, opportunity tracking and internal reportingSupport programs that further the account plan and growth objectivesIdentify areas for improving operational efficiencies that support the account's operational and financial metricsManage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities
Build and Sustain Relationships
Plan and execute account leadership meetings and retreats, support leadership developmentManage the end-to-end operational relationship management activities, working closely with appropriate leaders to deliver efficiently and effectively through complex processesProvide inputs to the Client Relationship Assessment (CRA) plan and approach; oversee the implementation of CRA plan, report and track on the CRA plan and CRA resultsManage account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processesIdentify and create relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy
Deliver the Firm
Manage and oversee activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliverKnow and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectivesCreate and coordinate account materials and content in support of account leaders, pursuits and proposals in order to meet client objectivesUnderstand, adopt, and create leading practices and own tasks with confidence
Lead and Develop Others
Support account talent strategy and culture-building initiatives, Foster an inclusive and positive team cultureManage team communications and eventsManage account onboarding and offboarding and account team collaboration tools
Understand the Business
Understand complex client requirements and the impact on the business; work with team to suggest improvements to processes and suggest automations that reduce the overall cost to deliverManage day-to-day market, client, and competitive intelligence activities that facilitates profitable account growth, working closely with appropriate leaders to deliver efficiently and effectivelyWork closely with client account leaders to identify client issues; suggest and support the delivery of unique client experiences to strengthen relationships and engagement with Deloitte
The Team
At Deloitte, clients are at the heart of everything we do
As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support
CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom)
CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Qualifications
Required:
Bachelor’s degreeDemonstrated account management or consulting experienceMinimum 10 years of work experienceStrong organizational skillsStrong project management skillsAbility to adapt to a changing environmentAbility to take initiative in ambiguous situationsAbility to navigate in a fast-paced environment with shifting priorities and meet quick-turn deadlinesExceptional interpersonal and communication skills; able to tailor written and verbal communications to specific audiencesProficient in Microsoft Office suite – strong PowerPoint and Excel skills criticalExcellent analytical and problem-solving skillsExperience mentoring/coaching othersPrimary work location is in-person from the Austin, TX Deloitte officeMust be legally authorized to work in the United States without the need for employer sponsorship, now or anytime in the futureAbility to travel 25-30%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Experience working in a professional services firmExperience working in the public sector and/or with public sector clients
Information for applicants with a need for accommodation:
EA_ExpHire
EA_GPS_ExpHire
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte
Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization
We value our people and offer employees a broad range of benefits
Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively
It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges
This makes Deloitte one of the most rewarding places to work
Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities
We are creating trust and confidence in a more equitable society
At Deloitte, purpose is synonymous with how we work every day
It defines who we are
We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments
Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP
Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Requisition code: 194655AccoladesBusiness Development and Account Management
| Account Management
Source : Deloitte